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I'm not a Deluxe Member, so I'm not sure if I can help you. Try clearing your cache. If that doesn't work, contact Ganz. There's a guide on how to clear your cache in my signature, and the information for contacting Ganz.
This has happened to me also- twice. once a few days ago and once today. I go in and the deluxe machine loads, but when I press the button the lights just keep going around and no prize appears. I end up having to log off and sign in again to get off the page, and then it says I've already had my turn for the day. I feel your pain! I dont know what to do but just wanted to let you know you are not alone! I have tried clearing my cache and everything, but I dont really think there is anything I can do to fix it. Sorry I'm not much help, but like I said I just wanted to let you know you arent alone!
I have the same problem with the deluxe prize machine on some of my deluxe accounts. There was a glitch with it initially, I think and some of my accounts are "stuck" thinking I have already done the activity. I did call Ganz customer support and they could access the machine on the accounts where it wouldn't work. So they told me there is a problem with my computer firewall or my internet service provider setup. They suggested trying another computer and/or another internet browser. They also said I could contact my internet service provider and ask if two gates were open--if they were not, that would be blocking the new signal from Webkinz coming in with the new data which should work. I haven't done that yet.
What I am doing is using Mozilla firefox, except on a few accounts, where I have to use Internet Explorer to do the prize machine. But I have one account that will not do the prize machine on Internet Explorer, only Mozilla Firefox. Go figure!
Sorry you are having trouble too. I know it was (and still is) very frustrating for me.
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