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Old 07-14-2008, 06:33 PM   #11
bitsyluv. SHYAA, i'm
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Default Re: I adopted the POTM, but I didn't get the gift!

that exact thing happened to me a few months ago and i contacted all of ganz emails using two of my own emails and they never replied back. ]: but wait!! theres more: the day they came out with the carnival strength tester, i logged into my account and found a carnival strength tester!! nobody that didnt have any issues with adoption didnt get one!! so you might want to try that good luck!

---------- bitsyluv added 2 Minutes and 50 Seconds later ----------

i dont think what cfcc said is going to work btw... lol. just a quick tip!!

Last edited by bitsyluv; 07-14-2008 at 06:33 PM.. Reason: Automerged Doublepost
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Old 07-14-2008, 10:42 PM   #12
ishes do come true!
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Default Re: I adopted the POTM, but I didn't get the gift!

View Post Originally Posted by bitsyluv
the day they came out with the carnival strength tester, i logged into my account and found a carnival strength tester!!
The exact same thing happened to me too! A couple months ago I adopted my POTM on the 1st day of the month and got the POTM loot bag, but it was missing the POTM exclusive item. I emailed Ganz *several* times and then randomly one day I found the Carnival Strength Tester in my dock!

When you do contact them, keep an eye on your dock. They didn't email me back to let me know they fixed the problem; I just found the item in my dock one day.

Good luck!!
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Old 07-14-2008, 11:19 PM   #13
Maddog2008
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Default Re: I adopted the POTM, but I didn't get the gift!

I'm sorry you are having trouble. The same thing happened to me when the cow was POTM, but I put on two the same day. Everything went ok with the first adoption and then I put on the other and didn't get my bag. I contacted Ganz and they fixed everything. I know it's frustrating but everything will work out.
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Old 07-15-2008, 12:34 AM   #14
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Default Re: I adopted the POTM, but I didn't get the gift!

I had this happen with the Pandas. I adopted 3 pandas in one day, and didn't get two of the POM loot bags. I however did NOT have a good experience with GANZ Customer Support. They absolutely refused to credit my items. I wrote a very angry letter to corporate, and a supervisor called a week later to apologize for the inconvenience. I still didn't get my items though, so...

Thanks for nothing, GANZ.

It is a known glitch. Rule of thumb - don't adopt more than one animal at a time, and make sure you always "Start playing" with the pet right away. It doesn't happen when you do that, but it will happen from time to time if you simply "Adopt another pet". It's a pain to take the extra time, but it's that, or lose your items.
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