| 03-05-2008, 05:05 PM || #13 |
Join Date: Jan 2008
| | Re: I adopted and got wrong pet!
Thanks for the advice! Ganz has removed the wrong pet codes from my account... so the code is no longer valid.
*** Update*** I got a phone call from Ganz yesterday... (they had me fill out a ton of info on where it was bought, the receipt info, the UPC tags, my name, phone, address, etc...) They confirmed that my code was wrong and something was screwy about the pet. They also said they'd get back to me with an answer in the next day or so.
**** UPDATE #2**** I received an email from Ganz today and an apology for the mix up and troubles with the Lil' Koala I adopted. I was given a new code for a new and correct pet, and am allowed to keep the wrong one!!
I am happy and somewhat impressed with the outcome, and how quickly they fixed the mess.
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