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Old 08-07-2008, 09:08 AM   #1
wajiha44
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Default Unanswered: How Long Does It Take For Ganz To Respond

I emailed Ganz about this problem I had about a week ago. Ganz has still not responded. I dont know what to do? Should I email them again? When you gave them a question how long did they take to respond Im very confused so please answer?
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Old 08-07-2008, 09:11 AM   #2
ceedar11
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Default Re: How Long Does It Take For Ganz To Respond

View Post Originally Posted by wajiha44
I emailed Ganz about this problem I had about a week ago. Ganz has still not responded. I dont know what to do? Should I email them again? When you gave them a question how long did they take to respond Im very confused so please answer?
It's hit and miss sometimes. They sometimes don't email you back, (THAT happened to me more than a few times) It usually takes two weeks or more......
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Old 08-07-2008, 09:12 AM   #3
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kellyschrvr will become famous soon enough

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Default Re: How Long Does It Take For Ganz To Respond

I have found it is best to call unless it is something like a stuck item, pet or room... If it is something big, call I have called a few times about things, and I've got called back the next day or day after

If it is a stuck item, just fill out the form in customer service They will fix it in a couple days
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Old 08-07-2008, 10:26 AM   #4
wajiha44
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Default Re: How Long Does It Take For Ganz To Respond

Thank you for answering
Old 08-07-2008, 10:53 AM   #5
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Default Re: How Long Does It Take For Ganz To Respond

What is the problem you were having? Maybe I could help. Anyway, Ganz usually e-mails me back 2-3 days depending on the question. I e-mailed them about how Tournament Arena seemed to be broken and they responded in the morning.
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Old 08-07-2008, 10:56 AM   #6
Webkinz :)
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Default Re: How Long Does It Take For Ganz To Respond

What did they say about the tournament area?
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Old 08-07-2008, 11:29 AM   #7
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Default Re: How Long Does It Take For Ganz To Respond

I think it depends on what you ask. I asked whether or not I had a fake or real Webkinz, and they got back to me ASAP. But when I ask about glitches it takes awhile.
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