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Old 01-10-2008, 03:13 PM   #1
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Default Unanswered: How long do we have to wait for a reply from support?

saw an old closed post that stated a general 3-5 day wait for e-mail response to support. Wondering if that is still the case.
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Old 01-10-2008, 03:17 PM   #2
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Default Re: How long do we have to wait for a reply from support?

I think it depends on how swamped
they are. I've gotten a reply as soon as
the next day...as long as 1 week.
Have you been waiting long?
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Old 01-10-2008, 03:20 PM   #3
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Default Re: How long do we have to wait for a reply from support?

It says that you will receive a reply in 3 to 5 business days, but also states that it can be longer if they are getting a mass of help questions. I imagine with their obvious influx of new adoptions and probably new accounts too, they have many issues to resolve. It took my husband more than a week to get a reply over Christmas and I have been waiting 5 days. I do know from reading here on WI and in WW, that they are working on most everything!
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Old 01-10-2008, 03:25 PM   #4
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Default Re: How long do we have to wait for a reply from support?

It's been 4 days. . . so not too bad yet. I'm just impatient. I'll have to work on that .
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Old 01-10-2008, 03:49 PM   #5
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Default Re: How long do we have to wait for a reply from support?

They will probably get back to you soon.
They are probably getting a lot of emails right
now. Hope this helps!
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Old 01-10-2008, 06:46 PM   #6
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Default Re: How long do we have to wait for a reply from support?

View Post Originally Posted by Gingerlytoo
I think it depends on how swamped
they are. I've gotten a reply as soon as
the next day...as long as 1 week.
Have you been waiting long?
i sent them 1 and its been like 3 months and still no reply
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