| 09-15-2008, 05:52 PM || #3 |
ishing for vacation!
Join Date: Mar 2008
| | Re: How do you get a real person when calling Gantz?
Hey, Me2Me2... I've never had luck with getting a real person when I call, but I have left messages and been called back. Whenever I've had a real issue with WW, I've e-mailed from the Customer Service button on the main Webkinz page, and chosen the "Comments & Suggestions" at the bottom and then "Our question does not appear above." I've gotten e-mailed with a request for information, including my phone number, and had a service rep call me. I've also rec'd an e-mail with a number and extention to call. Once I'm talking with a rep, I'll sometimes ask for their e-mail address so I can contact them if I don't hear back. That actually happened to me in the last month, and when I e-mailed, she called within five minutes. I usually allow 24 hours to respond and have not been disappointed. Good luck.
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