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Old 09-15-2008, 05:02 PM   #1
Charis01
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Default Unanswered: How do you get a real person when calling Gantz?

Does anyone know how to get a hold of a real person when calling Gantz, I need to talk to a person not an automated response/ I think i read somewhere that you can dial 0000 when calling their official number and you get connected to a real person?
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Old 09-15-2008, 05:09 PM   #2
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Default Re: How do you get a real person when calling Gantz?

There is 2 phone #'s the one where you get the webkinzs help desk if you leave a message they should call you back, get there ext # so you can call and leave them a message next time.

I know that if you hit 0 on one of the phone # you get the operater but the person that she transfers me to I have NEVER goten a call back from.

If you call the # thats on Ganz main sight (not the webkinz side you can sometimes get them to transfure you to a live person but more times then not you get the webkinz help desk answering serves.

I hope that helps some I know how frusterating it can be. Take care.
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Old 09-15-2008, 05:52 PM   #3
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Default Re: How do you get a real person when calling Gantz?

Hey, Me2Me2... I've never had luck with getting a real person when I call, but I have left messages and been called back. Whenever I've had a real issue with WW, I've e-mailed from the Customer Service button on the main Webkinz page, and chosen the "Comments & Suggestions" at the bottom and then "Our question does not appear above." I've gotten e-mailed with a request for information, including my phone number, and had a service rep call me. I've also rec'd an e-mail with a number and extention to call. Once I'm talking with a rep, I'll sometimes ask for their e-mail address so I can contact them if I don't hear back. That actually happened to me in the last month, and when I e-mailed, she called within five minutes. I usually allow 24 hours to respond and have not been disappointed. Good luck.

Peace,

Jenn
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Old 09-15-2008, 05:57 PM   #4
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Default Re: How do you get a real person when calling Gantz?

You have to call 1-866-WEBKINZ, then leave your name and phone number. A REAL PERSON will call you back!
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Old 09-15-2008, 07:04 PM   #5
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Default Re: How do you get a real person when calling Gantz?

I've never received a real person the day I called...

I've called so many times, LOL

But you call 1-866-webkinz

During the voice recorded speech, press "0" and that takes you to the voice mail messaging.. leave your name and number and a message like "I'm having an account issue"

I have been called back usually the very next day...
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Old 09-15-2008, 07:05 PM   #6
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Default Re: How do you get a real person when calling Gantz?

Call GANZ,not the webkinz number. and ask for the Webkinz help desk. They normally switch you to a real person.
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Old 09-15-2008, 07:08 PM   #7
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Default Re: How do you get a real person when calling Gantz?

i never called them...
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