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Old 02-18-2011, 09:54 PM   #1
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Default Answered: How Do You Cancel A Monthly Deluxe Account

On my monthly email that says my account is renewed another month it has an option of "click here to cancel automatic renewal" but it takes me to the estore. I've logged into the estore but I don't see anywhere to cancel. I went to manage account but don't see where it even shows my monthly deluxe account?
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Best Answer - Posted by Lrnpanda
Hi

Go to Manage Account, Click on Order History, Find the Membership transaction. Beside to the far left there is a "Cancel" button.
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Old 02-18-2011, 10:06 PM   #2
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Default Re: How Do You Cancel A Monthly Deluxe Account

Unfortunately, I don't have an account so I can't answer this.
But I hope this might! Deluxe Membership - Webkinz Insider Wiki
Best of luck to you!
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Old 02-18-2011, 11:12 PM   #3
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Default Re: How Do You Cancel A Monthly Deluxe Account

This is what the eStore site says....

How do I cancel the automatic renewal option on my Deluxe Membership?
Canceling automatic renewal is done online right from your Account Manager or from your billing email notifications. You will receive a membership expiry notification 30 days prior to the end of your membership period. This notification will inform you of when your credit card will be charged and will also provide you the option to cancel the automatic renewal if you wish to do so. 30 day expiry notifications are not sent for monthly memberships.


I need more help, can I speak to someone at Ganz eStore?
Absolutely! Ganz eStore Customer Support will be happy to help you by email at ganzestorecs@ganz.com or by phone at 1-888-818-8770 from the US and Canada. Office hours: 9am - 6pm EST, Monday through Friday


I do not have the automatic renewal yet as I am still under the old way. But you should be able to go to your Account Manager and do it from there, if you do not see it, you can email them at the address above. I think it needs time to be able to stop it. If you are very close I would call them Monday morning

Last edited by dawnscott1; 02-18-2011 at 11:15 PM..
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Old 02-18-2011, 11:38 PM   #4
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Default Re: How Do You Cancel A Monthly Deluxe Account

Hi

Go to Manage Account, Click on Order History, Find the Membership transaction. Beside to the far left there is a "Cancel" button.
Attached Images
File Type: jpgCancel Button.jpg (7.4 KB, 12 views)

Last edited by Lrnpanda; 02-18-2011 at 11:49 PM..
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