Webkinz Insider - Not affiliated with Ganz or Webkinz.

Welcome to WI!


Free Webkinz Codes

Ads  Remove Ads

Become an Insider Insider Subscriber and make these ads go away!
Go Back   Webkinz Insider Forum > WebkinzInsider.Com > Somebody Help!

Welcome to the Webkinz Insider Forum forums.

You are currently viewing our boards as a guest which gives limits your access to many of our other features. By joining our FREE community you will have access to post topics, communicate privately with other members (PM), removal of some (including the "in-text") ads, respond to polls, upload content and access many other special features, such as trading, and entering contests! Registration is fast, simple and absolutely free so please, join our community today!

If you have any problems with the registration process or your account login, please contact us.
Closed
 
LinkBack Thread Tools Display Modes
Old 03-30-2009, 11:02 PM   #1
Webkinz :)
 
LadyX's Avatar
LadyX is an unknown quantity at this point

Default Unanswered: How do I verify account information?

I have something stuck in one of my rooms. My mountain goat's psi chair, to be exact. I went to the customer service link, filled out the form, and it refuses to accept it. It tells me "YOUR ACCOUNT VERIFICATION INFORMATION DOES NOT MATCH OUR RECORDS" in big nasty red letters. I swore I did everything right! Does it matter which pet verification code you use? Do you have to use the code from your first pet, or always your last? I did both. I only have the one e-mail address to use, and I didn't lie about my age. Anyone have any ideas why I can't get my request through? I really don't want to have to spend time on the phone waiting for customer service...
LadyX is offline Female
Sponsored Links
Old 03-30-2009, 11:31 PM   #2
My mama says I'm
Gifted
 
msclockart's Avatar
msclockart is not just visiting!msclockart is not just visiting!msclockart is not just visiting!msclockart is not just visiting!msclockart is not just visiting!msclockart is not just visiting!msclockart is not just visiting!msclockart is not just visiting!msclockart is not just visiting!msclockart is not just visiting!

Donation Award 
Default Re: How do I verify account information?

I have this problem with one of my accounts, and I still haven't figured out what info is wrong. One of these days I'll have to call Ganz, which is what you might have to do.

Before you do that, make sure that you are entering your birth date correctly. Ganz is Canadian, so they put the Day before the Month. This has caused many people problems in the past, and it may just work for you.
msclockart is offline Male
Old 03-31-2009, 06:04 AM   #3
Webkinz :)
 
!!!!Evan!!!!'s Avatar
!!!!Evan!!!! is a glorious beacon of light!!!!Evan!!!! is a glorious beacon of light!!!!Evan!!!! is a glorious beacon of light

Default Re: How do I verify account information?

First, make sure you aren't making any little typos[I've done it plenty of times before I realized the typo was there] You could have typed your age wrong wrong when you was registering, so I'd try days close to yours, just in case. I'm pretty sure it doesn't matter which pet you use.

If nothing works, I'd call Ganz at a low time, when you're more likely to get soembody on the phone. Good luck!
!!!!Evan!!!! is offline Female
Old 03-31-2009, 06:18 AM   #4
SmilesRContagious
Wiki SysOp
 
canonymous's Avatar
canonymous is epic beyond epicnesscanonymous is epic beyond epicnesscanonymous is epic beyond epicnesscanonymous is epic beyond epicnesscanonymous is epic beyond epicnesscanonymous is epic beyond epicnesscanonymous is epic beyond epicness
canonymous is epic beyond epicnesscanonymous is epic beyond epicnesscanonymous is epic beyond epicnesscanonymous is epic beyond epicnesscanonymous is epic beyond epicness

Default Re: How do I verify account information?

I agree that it could be a birthdate issue. Try entering the month in the day and the day in the month. I have that problem on one account and it is the birthdate.
canonymous is offline
Old 03-31-2009, 09:07 AM   #5
e love cupcakes
Gift Guru
 
cocoharry's Avatar
cocoharry could win a popularity contestcocoharry could win a popularity contestcocoharry could win a popularity contest
cocoharry could win a popularity contestcocoharry could win a popularity contestcocoharry could win a popularity contestcocoharry could win a popularity contestcocoharry could win a popularity contestcocoharry could win a popularity contestcocoharry could win a popularity contestcocoharry could win a popularity contestcocoharry could win a popularity contestcocoharry could win a popularity contestcocoharry could win a popularity contestcocoharry could win a popularity contest

Default Re: How do I verify account information?

I'm pretty sure that the code is to be from your first pet, as that began your account. Perhaps it is also case sensitive - did you make sure to check your caps lock key? And yes... sometimes we Canadians do the date a little differently for birthday - sometimes it is mm-dd-yy, and sometimes dd-mm-yy, but there doesn't seem to be any rhyme or reason to it.
cocoharry is offline Female
Old 03-31-2009, 09:52 AM   #6
SmilesRContagious
Wiki SysOp
 
canonymous's Avatar
canonymous is epic beyond epicnesscanonymous is epic beyond epicnesscanonymous is epic beyond epicnesscanonymous is epic beyond epicnesscanonymous is epic beyond epicnesscanonymous is epic beyond epicnesscanonymous is epic beyond epicness
canonymous is epic beyond epicnesscanonymous is epic beyond epicnesscanonymous is epic beyond epicnesscanonymous is epic beyond epicnesscanonymous is epic beyond epicness

Default Re: How do I verify account information?

View Post Originally Posted by cocoharry
I'm pretty sure that the code is to be from your first pet, as that began your account. Perhaps it is also case sensitive - did you make sure to check your caps lock key? And yes... sometimes we Canadians do the date a little differently for birthday - sometimes it is mm-dd-yy, and sometimes dd-mm-yy, but there doesn't seem to be any rhyme or reason to it.
It can be any pet on your account.
canonymous is offline
Closed

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On



All times are GMT -5. The time now is 12:27 PM.



Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
SEO by vBSEO ©2011, Crawlability, Inc.
Copyright © 2007-2013 Kopi Enterprises, LLC
WebkinzInsider.Com is not an official site of, sponsored by, nor affiliated with Ganz, Inc, Webkinz, Lil'Kinz, or Kinzville Newz and all character names, logos, and images are trademarks owned by Ganz, Inc.
no new posts