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Old 05-08-2010, 03:40 PM   #1
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Default Unanswered: How do I get my tiara??

I completed getting all my charms today. I opened the box and got the gift and my tiara lit up. How do I get the tiara? Do I have to click somewhere? It is not in my dock already.
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Old 05-08-2010, 03:50 PM   #2
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Default Re: How do I get my tiara??

You should be able to click on it and it will go to your dock. But there are problems with that tiara so you may have to call Ganz. If you have the tiara already on your account, though, they won't give you another one.
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Old 05-08-2010, 04:46 PM   #3
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Default Re: How do I get my tiara??

Just like marnabear said, you should be able to click on it and then it should be in your dock. But you may have to call Ganz if it is not so.
Good Luck on getting your Tiara!
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Old 05-12-2010, 11:00 AM   #4
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Default Re: How do I get my tiara??

We have E mailed them as we are in the UK and this is the latest reply:

Hello,

Thank you for your question.

In order to further assist you with your issue we will need an adult over the age of 18 to email us with their full name and phone number (If you are located outside North America, please include your country code and area code).

Also, when replying to this email please provide us with the following details so that we can better investigate your issue.

-First name of the user

-Pet Type

-Secret code

-Sequence Number (This is printed on the top left side of the opened Webkinz tag or on the back of the tag, below the UPC code on the tag. This number could be up to 15 digits long) If trading card – not applicable

-Place of Purchase (Store Name, City, State)

- Issue you are currently experiencing

Once we receive your email we will call you Monday to Friday, between 9am and 5pm Eastern Standard Time.

Please note once again that we can only speak to adults over the age of 18.

Thank you,

Webkinz Customer Support

They are joking right??????????????? This terrible - all for a prize in a game????????????????
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Old 05-12-2010, 10:30 PM   #5
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Default Re: How do I get my tiara??

I am sorry that this has happened to you and hovism. I think one of you should start a glitch report about this (if you haven't already done so). Ganz does look at the WI glitch reports. The tiara should have automatically been awarded (with a pop-up) when you opened your last box. With some of the older programming there was a "click here" over the tiara after you opened the last box; but then they changed that programming.

Ganz's phone number is 1-866-webkinz.
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Old 05-14-2010, 02:41 AM   #6
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Default Re: How do I get my tiara??

Hi, I cant phone, we live in the UK. The free online item is not worth the cost of a call to the USA. Guess my son will just go without. Another Ganz letdown.
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Old 05-14-2010, 12:18 PM   #7
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Default Re: How do I get my tiara??

Try logging out & then back in . Sometimes that helps.
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