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Old 03-01-2010, 01:02 PM   #1
Webkinz :)
dcrock47 is an unknown quantity at this point

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Default Unanswered: how do I contact Ganz directly?

I am having issues with getting on and staying on Webkinz...I thought it was an over all issue.....because I keep getting "logging off" windows.... but I was able to access my account from another computer....so I am thinking there is a glitch between my computer and ganz.....does anyone know the support email or phone number?

thanx...
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Old 03-01-2010, 01:07 PM   #2
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Default Re: how do I contact Ganz directly?

Their phone number is 1-866-WEBKINZ
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Old 03-01-2010, 01:57 PM   #3
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Default Re: how do I contact Ganz directly?

They are available 9-5 ET m-f.

Phone is better than e-mail.
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Old 03-01-2010, 10:34 PM   #4
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Dark Hunter will become famous soon enough

Default Re: how do I contact Ganz directly?

When you call them, you can speak to a live support tech right away now. It's really so helpful to not have to leave a message any more and hope they'll call you back in a timely manner. I've only had to call twice myself, but both times they helped me debug some issues and get back up and running again.

I certainly hope that they will be able to help you, too. Best of luck
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Old 03-01-2010, 10:41 PM   #5
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Default Re: how do I contact Ganz directly?

I believe it's 1-866-webkinz. You can also go to their site and go to customer service. Their email and phone number should be there.
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Old 03-01-2010, 11:37 PM   #6
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Default Re: how do I contact Ganz directly?

View Post Originally Posted by dcrock47
I am having issues with getting on and staying on Webkinz...I thought it was an over all issue.....because I keep getting "logging off" windows.... but I was able to access my account from another computer....so I am thinking there is a glitch between my computer and ganz.....does anyone know the support email or phone number?

thanx...

There is a Thread with this information, if you are interested in checking it out.
Click here to go there

I hope this helps you get in touch with Ganz and get your problems resolved!!

Have a great week,
~peace~
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Old 03-01-2010, 11:54 PM   #7
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Default Re: how do I contact Ganz directly?

Here is their information:

Ganz
#043 60
Industrial Parkway Cheektowaga
NY 14227-9903
1-800-724-5902

support@webkinz.com
support@ganz.com

1-866-932-5469
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