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Old 07-13-2007, 08:43 PM   #1
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Default Unanswered: How do I contact Ganz Customer support

Does anyone have the email addy or a telephone number??
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Old 07-13-2007, 08:44 PM   #2
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Default Re: How do I contact Ganz Customer support

email support@webkinz.com
Old 07-13-2007, 08:48 PM   #3
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Default Re: How do I contact Ganz Customer support

you email them at support@webkinz.com
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Old 07-13-2007, 09:28 PM   #4
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Default Re: How do I contact Ganz Customer support

all you have to do is email them and tell them you are having a problem and they will get back to you and tell you there number.
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Old 07-13-2007, 09:36 PM   #5
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Default Re: How do I contact Ganz Customer support

You may have to be a bit patient - the first time I emailed them, I got a "form letter" type response that had absolutely nothing to do with my problem. I then sent a 2nd email requesting more help and a few days later they emailed me back with a phone number and customer service code to call.

I think they try to weed out the "non serious" problems by sending out a pre-formatted reply, but if you keep following up with them you will get the attention you deserve. Good luck!
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Old 07-13-2007, 11:53 PM   #6
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Default Re: How do I contact Ganz Customer support

Here's the phone number for Webkinz support
1-866-932-5469

You'll most likely have to leave a message, but they're pretty good at calling back within 24 hrs.
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Old 07-14-2007, 11:05 AM   #7
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Default Re: How do I contact Ganz Customer support

infowebkinz@webkinz.com
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