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Old 07-09-2008, 06:29 AM   #1
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Default Unanswered: How can I combine 2 accounts?

we lost a account login info with 1 pet in it and then we opened a new account, well since we found the info and the pet code. Is there anyway we can combine the 2 accounts for my daughter so she doesn't loose her other pet?:ppony:
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Old 07-09-2008, 06:36 AM   #2
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Default Re: How can I combine 2 accounts?

Hi there... You can do it if one of the account was opened within 30 days... however, you will lose everything on the account that is being closed, so before you do it, you need to transfer any items out.. you will also loose the KC so spend it and mail the items out... when you transfer your pet to the other account they cant take the KC or the room or anything... so its important to mail everything out... I dont know if you can choose which acct to close, it might be hat the newest one gets closed and the pet goes to the older one... you should contact them asap because there is a time restriction

---------- legalcat added 0 Minutes and 48 Seconds later ----------

Go here:

http://customerservice.webkinz.com/cs/us_en/ai.php

And select "Adopted Pet on Wrong Account"

Last edited by legalcat; 07-09-2008 at 06:36 AM.. Reason: Automerged Doublepost
Old 07-09-2008, 07:12 AM   #3
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Default Re: How can I combine 2 accounts?

you can do as legal cat said..... or just keep the 2 accounts. you can play one and your child can play theirs. this way on holidays and special events you can 2 bites at the giveaways.
and then move items about if you so choose. i like getting two or three of items.....
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Old 07-09-2008, 07:37 AM   #4
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Default Re: How can I combine 2 accounts?

yes exactly what legalcat said
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Old 07-09-2008, 08:08 AM   #5
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Default Re: How can I combine 2 accounts?

I do agree with what miss spots said, there are benefits to having two accounts... I actually have 6 accounts lol... so every holiday I get 6 gifts and every time there is a special activity I get to do it 6 times... but I also do serious trading and collecting of rares etc.. there are a lot of benefits to having two accounts.. you can buy two items from the curio shop when something you like comes along... but you have to make sure you have money in both accounts etc
Old 07-09-2008, 09:20 AM   #6
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Default Re: How can I combine 2 accounts?

Normally, what legal said would be correct, but since you don't have the account info, I am not sure how far it will get you. I would personally contact that by phone if you find what she said to not work. 1866 Webkinz. If you wait through the whole recording, you will be able to leave a voicemail, regardless of what the first message says.
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Old 07-09-2008, 09:28 AM   #7
legalcat
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Default Re: How can I combine 2 accounts?

View Post Originally Posted by -Lilypad
Normally, what legal said would be correct, but since you don't have the account info, I am not sure how far it will get you. I would personally contact that by phone if you find what she said to not work. 1866 Webkinz. If you wait through the whole recording, you will be able to leave a voicemail, regardless of what the first message says.

Actually i think she said she found the account info.. but yes I meant to say... that form is just for info only.. I actually would try to do it over the phone so there arent any problems... I personally would do it that way and not do it with the form...
Old 07-09-2008, 10:45 AM   #8
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Default Re: How can I combine 2 accounts?

I don't think you can most of the time. I would call Ganz and see what they can do for you.
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Old 07-09-2008, 10:56 AM   #9
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Default Re: How can I combine 2 accounts?

Legalcat's advice is great and detailed. I would have given you a simpler verision though! Haha! =D
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