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Old 03-02-2011, 07:20 PM   #1
Rico1206
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Exclamation Answered: Hopping Bunny code USED!!!

Ok, so I got a Hopping Bunny code and all and then I went to enter it and, nope, code was used. I entered it wrong the first time then entered it correct and it said incorrect...and this is really bad because I can't report it to Ganz like it says to because the pet selection doesn't have the Hopping Bunny....
And worse, I can't get another code....I NEED THE PET and I NEED TO CONTACT THEM!!!!

Last edited by Jennielou; 03-04-2011 at 09:43 AM.. Reason: blue ink
BlueGoogles98 is offline Male
Best Answer - Posted by ArkMama
Yes, double check your mail and squint to make sure you copied it down correctly... otherwise, you'll have to call Ganz (or your parent if you are under 18.)


Webkinz World Telephone

1-866-WEB-KINZ * 1-866-932-5469

If you try for another bunny code, you won't get it because according to their records, they sent your account one already... you will get a different prize instead...
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Old 03-02-2011, 09:31 PM   #2
e in DwarfWithdrawal
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Default Re: Hopping Bunny code USED!!!

Too late to call today.

The message if you try again says 1 prize per day, so you can try in the morning and see if you get one then.

If it is something else, you will need to call them on this one.
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Old 03-03-2011, 11:52 AM   #3
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Default Re: Hopping Bunny code USED!!!

Look again at your code to make sure you copied it correctly. My codes was very unclear in my letter. There was a "B" that looked like an "8" in the code. I had an error message and I realized that I copied the wrong code.
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Old 03-03-2011, 11:54 AM   #4
icked Webbies
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Default Re: Hopping Bunny code USED!!!

My neighbor had the same problem. He then realized (after trying repeatedly) that the "S" was really a 5...I'd double check, and if it still doesn't work, then maybe call and ask them to help you out...

Goodl uck!
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Old 03-03-2011, 02:07 PM   #5
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Default Re: Hopping Bunny code USED!!!

Yes, double check your mail and squint to make sure you copied it down correctly... otherwise, you'll have to call Ganz (or your parent if you are under 18.)


Webkinz World Telephone

1-866-WEB-KINZ * 1-866-932-5469

If you try for another bunny code, you won't get it because according to their records, they sent your account one already... you will get a different prize instead...
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Old 03-03-2011, 08:40 PM   #6
Forever A
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Default Re: Hopping Bunny code USED!!!

It is not an error in entering the number it says the number was already used. I got the codes from the kinz post and tried to enter them on the matching accounts. I get this same message on ALL of them. Boo Hiss.
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Old 03-03-2011, 09:26 PM   #7
marnabear
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Default Re: Hopping Bunny code USED!!!

Those who are getting an error entering the code on the account where the bunny was won should call Ganz. They should be able to see the code in your kinzmail and help you.
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Old 03-04-2011, 02:40 AM   #8
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Default Re: Hopping Bunny code USED!!!

Make sure you are entering the correct code for the account it was won on.

I wrote the account name next to the code when I copied each down.
Good thing, or I would have had to look each one up to find out which code went with each account.

If it doesn't work tomorrow you will have to call Ganz and they can check your kinzmail for confirmation.
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Old 03-04-2011, 09:23 AM   #9
esgaroth
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Default Re: Hopping Bunny code USED!!!

I keep getting a server error message when I try to add the hopping bunny to an account it wasn't found on (my granddaughter's account). I can't find it ON her account (the ad) so I wanted to give her mine.

Is this going to happen if one tries to add a code to an account where it wasn't found? If so...what about all those donated codes?

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