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Old 02-23-2008, 11:59 AM   #1
artsmart47
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Default Unanswered: Hinalayan Cat came with no exclusive item!

I just added a new himalayan cat last night. I got a rare item but no exclusive! With all the new items coming out I'm really disappointed. Has anyone else had this problem? I sent the code to ganz' email — I don't know if I'll get a response but I hope so. I really only got another new pet cause I wanted to try to get one of the new exclusives!
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Old 02-23-2008, 12:00 PM   #2
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Default Re: Hinalayan Cat came with no exclusive item!

I am very sorry that happened to you! I have never had that happen to me! When you say exclusive though does that mean the pets special item?
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Old 02-23-2008, 12:01 PM   #3
Brazilgirl101
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Default Re: Hinalayan Cat came with no exclusive item!

wow im so sorry once i adopted my 20th pet with no bonus gift box
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Old 02-23-2008, 01:57 PM   #4
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Default Re: Hinalayan Cat came with no exclusive item!

I got the pet item, the window, but I didn't get my gift with the adoption. You know how you normally get two gifts? I only got one.
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Old 02-23-2008, 04:43 PM   #5
Lil Kinz
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Default Re: Hinalayan Cat came with no exclusive item!

This just happened to me yesterday! I adopted a raccoon and received the trash can fridge, the pet food, but no rare item. I sent a message to Ganz also, I hope they will do something about it. I'm reluctant to adopt anymore pets now, but how will I ever know if this problem is fixed?
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Old 02-24-2008, 12:31 AM   #6
Lil Kinz
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Default Re: Hinalayan Cat came with no exclusive item!

THis happened to me today. We adopted a lil kinz gray and white cat and did not receive the exclusive item either!!!!!!!!
I'm glad to see we're at least not alone. Hopefully it's one of those glitches that they'll figure out and reimburse us!!!!!!!!!
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Old 02-24-2008, 12:32 AM   #7
ribbet37
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Default Re: Hinalayan Cat came with no exclusive item!

same thing happened to me, didnt get the extra exclusive item either and I was so dissappointed, Was hoping to get a new exclusive???
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Old 02-24-2008, 12:37 AM   #8
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Default Re: Hinalayan Cat came with no exclusive item!

Please be sure to email tech support. Keep trying if the just send automated messages as they are aware of this problem. I was contacted about another problem right after this happened to me. They replaced my exclusive and even let me choose the one I wanted. I really hope the same happens for all of you.
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Old 02-24-2008, 10:28 AM   #9
artsmart47
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Default Re: Hinalayan Cat came with no exclusive item!

My nephew got a new tiger today and it happened to him as well. I tried calling ganz' 866 number but had to leave a message. I hope I get some kind of replacement - for both of us! I'll let the forum know if I get any satisfaction. But everyone should email them so they know it's a real problem not just with one or two pets.
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Old 02-24-2008, 11:14 AM   #10
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Default Re: Hinalayan Cat came with no exclusive item!

That happens to alot of people it is a glitch Ganz will fix! Sorry that happened! Hopes this helps!
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