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Old 10-22-2011, 09:10 PM   #11
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Default Re: Hi y'all! Loose strings on my webbie. :(

Oh, I heard that they did that, sorry.
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Old 10-22-2011, 09:33 PM   #12
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Default Re: Hi y'all! Loose strings on my webbie. :(

View Post Originally Posted by webkinz login
no they dont
my mommy called ganz and told them that my new (at the time) golden pegasus was broken like yours and they said that i would just have to sow it myself because there was nothing that they can do
Yes Ganz does have an Email
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Old 10-23-2011, 07:11 AM   #13
send help
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Default Re: Hi y'all! Loose strings on my webbie. :(

View Post Originally Posted by dazzle6565
Yes Ganz does have an Email
so your saying that they would have sent me a new golden pegasus if i send them an email instead of call them?
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Old 10-23-2011, 01:44 PM   #14
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Default Re: Hi y'all! Loose strings on my webbie. :(

Try finding someone who can sew. Maybe a big sister, a mom, an aunt, a grandparent, a cousin, or a friend. Someone is bound to know how.
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Old 10-23-2011, 04:25 PM   #15
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Default Re: Hi y'all! Loose strings on my webbie. :(

This happens all the time to me! But I would maybe ask your mom, or contact Ganz, but I doubt they'll do anything about the physical plush. Did you already rip off the tag? If you didn't you could return it to the store and have them bring out a good one.
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Old 10-23-2011, 05:14 PM   #16
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Default Re: Hi y'all! Loose strings on my webbie. :(

You could probably bring it back for a refund or a new webbie.
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Old 10-23-2011, 05:25 PM   #17
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Default Re: Hi y'all! Loose strings on my webbie. :(

Go to the store or contact where you got it, to ask about a return/refund/exchange policy.

View Post Originally Posted by dazzle6565
Yes Ganz does have an Email
They may have an e-mail, but I'm pretty sure they shut it down/don't reply to it anymore.
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Old 10-24-2011, 01:15 AM   #18
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Default Re: Hi y'all! Loose strings on my webbie. :(

I've heard different things about this. I've read some threads according to which some people have had a plushie replaced that was coming apart. Some people had to send the defective one in, others didn't. Some got it replaced with the same item, others got a different replacement pet, as they were out of the original one. It may all depend on which rep you get a hold of on the phone.

You could try phoning (or having an adult phone) and see what they say.
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