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Old 05-22-2008, 06:13 PM   #11
puncuation
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Default Re: Here one minute gone the next

nope,but I would suggest logging out then logging in again
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Old 05-25-2008, 05:29 PM   #12
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Default Re: Here one minute gone the next

I did the customer service thing and the ship is still stuck. I'm hoping its just because it is a holiday weekend and that my request for help works soon.

View Post Originally Posted by kristella21
If you go to the webkinz site and click on "customer service", then click on "I have something stuck" and follow the directions. Someone from Ganz will fix it. The same thing hapened to me.
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Old 05-26-2008, 01:51 AM   #13
hopeforbrianna8
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Default Re: Here one minute gone the next

I had 2 Tractors show up on my account and I think it was Tuesday. But my son's account didn't get anything. I think I've heard it on here before, that when Webkinz puts out new items, they show up in random peoples' docks. It sounds like some sort of glitch, but a good glitch to the people that got exclusive items for no reason.
As far as your spaceship being stuck, I believe it is always best to make sure your pets are in bed before you log out. Ever since I starting putting all of my pets in a bed before I log out, I have had no errors and nothing gets stuck anymore. Hope this helps.
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Old 05-26-2008, 10:56 AM   #14
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Default Re: Here one minute gone the next

I have had a few items get stuck, mostly trophies, but they are pretty good about getting them unstuck. Like mentioned email them using the item stuck form and in a day two it should be unstuck and back in your dock
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Old 05-26-2008, 11:04 AM   #15
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Default Re: Here one minute gone the next

my friend got a free tractor and gave it to me. i was so happy! and its now in my garage. but one time i had a car stuck in the doorway but if you go out the door where the car is your pet should appear in it, in the next rooom. thats what happened to me.
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Old 05-26-2008, 12:04 PM   #16
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Default Re: Here one minute gone the next

Last week, I signed onto WW and there was a new Green Lava Lamp in my dock! I was so shocked and excited! I have 3 accounts, but I only got a free gift on the one account. My husband has 3 accounts, too . . . but he did not get any free gift.

I think it must be just a random act of kindness type of thing. It is just one more cool thing to hope for in WW.

DrLolly
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Old 05-27-2008, 12:23 PM   #17
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Default Re: Here one minute gone the next

Yeah! Ganz fixed the problem and my ship is unstuck!
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Old 05-27-2008, 01:07 PM   #18
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Default Re: Here one minute gone the next

Good news! This

---------- Muffin11 added 2 Minutes and 10 Seconds later ----------

whoops.. i pressed enter too early..
anyways, this ALWAYS happens to me everytime I put a game board in any of my rooms. Right now i have 6 checkers sets stuck and 2 go fish games stuck. really annoying

Last edited by Muffin11; 05-27-2008 at 01:07 PM.. Reason: Automerged Doublepost
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Old 05-27-2008, 01:10 PM   #19
Lollipop8927
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Default Re: Here one minute gone the next

Sounds like its stuck! Try logging in and out. If that doesn't work, try calling ganz!

(welcome to WI!)
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Old 05-27-2008, 02:59 PM   #20
is smitchellicious
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Default Re: Here one minute gone the next

View Post Originally Posted by kristella21
If you go to the webkinz site and click on "customer service", then click on "I have something stuck" and follow the directions. Someone from Ganz will fix it. The same thing hapened to me.
Correct advice. Please contact Ganz. Good luck!
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