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Old 03-31-2008, 05:11 PM   #1
I Love Horses
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puppypawsj has a spectacular aura about

Default Unanswered: HELP!!! wht do i do?

ok i just got a tiger snake and i went to put his pond in the yard and well i put it in but it gave me a loading thing so i went to kinzpost and then went back to my room but it just got stuck!!!! and also i cant go into my yellow labs room. and i got a dalmatian figurine and when i put it in the box it never showed up!

ahhhhh!

do i call ganz or email them or wht???

wht is faster?

or should i just wait?


HELP!
puppypawsj is offline Female
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Old 03-31-2008, 05:16 PM   #2
Uppies
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Default Re: HELP!!! wht do i do?

I think you should email them. http://customerservice.webkinz.com/cs/ss.php

Good luck!

Uppies
Uppies is offline
Old 03-31-2008, 05:17 PM   #3
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sparkledog888 is on a distinguished road

Default Re: HELP!!! wht do i do?

That's not good.
I'd either try logging off, waiting for a good 10-15 minutes, then log back on.

Or maybe it's the computer having problems. Try staying off of it for mayb 20-30 minutes, then go back on, wait 5 minutes, then log onto Webkinz World.


Let me know if this helps!
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Old 03-31-2008, 07:13 PM   #4
I Love Horses
Banned
puppypawsj has a spectacular aura about

Default Re: HELP!!! wht do i do?

none of it worked!
puppypawsj is offline Female
Old 03-31-2008, 07:21 PM   #5
LovePuppy101
Guest

Default Re: HELP!!! wht do i do?

Hmmm....I would probably say to e-mail Gancz, but be sure to be nice about it, the more they think your not complaining,they will most likely get to you faster.
Old 03-31-2008, 07:21 PM   #6
MotherKinz
Guest

Default Re: HELP!!! wht do i do?

Please try e-mailing them at support@webkinz.com, or go to Customer Support. Also try calling them, 1-866-web-kinz. That happened to my daughter, she e-mailed them, and in a few days she got some items in return. Her monkey dummy and disco ball were stuck in her dalmatians room, and so she asked them to fix it, and they gave her an extra of each item. How sweet

-Motherkinz
Old 03-31-2008, 07:47 PM   #7
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Default Re: HELP!!! wht do i do?

ohhhhhh im so sorry...... i would hate that........ try (and wait) to see if u get ure items back..... after a while, e- mail GANZ........they are very nice.
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Old 03-31-2008, 08:13 PM   #8
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Default Re: HELP!!! wht do i do?

um i would try either calling them or waiting like a day to use ur computer.im really sry if this doesn't work
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Old 04-01-2008, 02:06 PM   #9
WarriorsHeart
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Default Re: HELP!!! wht do i do?

Have you tried logging out and back in. I don't know wht is happpening to you,but I hope it works out!!!!
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