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Old 04-18-2009, 09:49 AM   #1
grandmamachevy
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Default Unanswered: Help! White screen on log in

I keep getting a white screen when I try to log into Webkinz as a return user. I have done everything Webkinz suggests and nothing works. I have been locked out of Webkinz World for three days now and I am going batty. Thanks for any help.
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Old 04-18-2009, 09:52 AM   #2
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Default Re: Help! White screen on log in

I'm so sorry, but there is not much to do.
I would go to Webkinz® - Loading Issues
and tell them that you keep getting a white screen.
Hope this helps!

~KitKat
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Old 04-18-2009, 11:46 AM   #3
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Default Re: Help! White screen on log in

If you are using AOL or Yahoo Browsers that may be the case, you might want to try going on Internet Explorer if you don't normally use that. If you use Internet Explorer than you should delete the cookies and temeprary files by going to Internet Options that always works for me! Hope this helped you.
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Old 04-18-2009, 01:12 PM   #4
Gifted
 
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Default Re: Help! White screen on log in

firefox is the browser i use, & i usually have no problems at all with that. maybe switch to that, or safari. i'm not a huge fan of internet explorer. you also should try clearing your catch, & if none of this works, contact ganz through their phone or customer support page. good luck with this; i'm sorry it's happening to you. but i hope it's fixed soon!
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Old 04-23-2009, 10:31 AM   #5
grandmamachevy
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Default Re: Help! White screen on log in

After posting the original post telling about the white screen problem I was having, I read several posting about using Foxfire and I switched to Foxfire and have been able to log in to WW again. Thank you to everyone who mentioned this. Also it IS faster than Internet Explorer. So glad to be back on WW.
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Old 04-23-2009, 03:17 PM   #6
Pitsker
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Default Re: Help! White screen on log in

i think you should try Opera, or firefox, Opera is faster then firefox but firefox is still ok to use. i hope this helped
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Old 04-23-2009, 04:20 PM   #7
I wanna be a gifted
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Default Re: Help! White screen on log in

Do you have a MAC? Cause I do and that same thing happened (and still happens) to me when I use Safari. I need to use Firefox to get it to work.
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Old 04-23-2009, 10:28 PM   #8
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Default Re: Help! White screen on log in

I have a PC. So far I really like using Foxfire.
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