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I'm very sorry that your DD's Candy is missing, but do try and call Ganz tomorrow if it isn't fixed by then. I would also see what happens when she takes Candy to the clubhouse or vacation area. And, of course, try clearing your cache. The missing pet report also might just take some time before they get around to you.
I would try taking all of the furniture out of the room, and see if the pet was behind a piece of furniture. Also, try taking the pet to the clubhouse. Good luck with Ganz customer support. I have had great experiences with them. They are very patient.
aw im sorry I would try clearing the cache and if Candy doesnt show up buy the end of the week then you could call Ganz to try to solve the problem. And make sure your daughter knows that its not her fault "Candys lost!" (:
I don't have another solution to what's already been given to you but wanted to say I hope your daughter finds Candy. I teared up reading why Candy is so special to her. It breaks my heart that some of these glitchs really affects us in a sad way. Just let your daughter know it's not her fault and that she's a wonderful mommy to her webby and that she'll be an extraordinary mommy when she gets her real yorkie.
Thank you ... All again , its after 1 am here on a Sunday and My daughter Finnally GAVE IT A REST!!! .... not just because Webkinz is NOW LOGGED OFF for the evening,but She finally took it to heart that she wasn't going to have any with it... I will Call Ganz and report whats happening and see what they suggest. In the mean time pray for Mystea and Candy...
Candy is a Yorkie as we said in the thread here . She is extra Special to mystea as most Webkinz are and thats because Her Daddy got her the Yorkie Webkinz..... Wrapped it in a box and asked Our Daughter to open it ONLY when she was sure it was the "RIGHT TIME"... meaning She UNDERSTOOD what a Yorkie truely was as a pup..
The day that she oppened that box .....She screamed "Candy",... Her Daddy ran to her to see what the matter was and when he got here .... She said" Daddy Yorkies are Sweet as Candy,they have big hearts and want you just as much as you need them.
I'll take Sweet Candy everywhere in hopes of getting me a "REAL YORKIE" TO SHOW THAT I CAN LOVE....THE VERY SAME WAY........
sHE SHOWS HER fATHER EVERY DAY WHAT SHE DOES WITH HER cANDY" TO SHOW HIM THAT SHE IS FEEDING IT AND ALL, SHE IS JUST SO AFFRAID HERE THAT BECAUSE SHE CAN'T FIND HER THAT DADDY WILL THINK SHE CAN'T RAISE A DOG ON
HER OWN,THEN NOT GET A "REAL YORKIE".............................PLEASE PLAY FOR THEM BOTH !~
p.s. Sorry for the CAPS thing , I CAN'T SEE HERE. i AM NOT YELLING HERETRUST ME !!!! )
If she appears in her profile picture, next to the dock, then she is still there. It is just a glitch in your room that makes her disappear. If you go to the arcade or tournament arena, you can still play with her. Try clearing your cache. Maybe that will get your yorkie back. Best of luck!
maybe you should contact ganz here's there phone number: 1-866-932-5469 They're always friendly and will help in anyway they can. Also this could be a glitch. It happened to me and logging in and out helped..but in this case it didn't so contacting ganz would be the best thing to do.
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