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Old 02-07-2009, 02:26 AM   #1
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Angry Unanswered: Help...Where do I report this problem?

My new pet won't load in the room it arrived in. I can't find the right heading in those provided by Ganz to report this. I know I found it before but can't now, can anyone help me?
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Old 02-07-2009, 02:45 AM   #2
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Default Re: Help...Where do I report this problem?

What do you mean by your pet won't load? Do you mean that your room won't load, or that the pet isn't there? Try playing around with your account a bit - log out, clear your cache, log back in, try switching to a different pet and entering the room, etc.

Did this pet come with its own room, or do you have more than 10 and didn't get another room? Some people have reported getting new pets placed in rooms (often gardens) that are too full, which caused that room to freeze up.

If you can't figure it out on your own, go to the first page of WW, and click on Customer Service. The second last option is "I've got something stuck". Click on that, then look for the stuck pet option, and fill out the form.

Hopefully you'll get this solved quickly.
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Old 02-07-2009, 07:32 AM   #3
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Default Re: Help...Where do I report this problem?

Thanks for the help.
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Old 02-07-2009, 11:34 PM   #4
Lil Kinz
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Default Re: Help...Where do I report this problem?

Help...KinCash

Yesterday I adopted a new pet (Koala). A present was loaded onto the dock, when I opened it I had won 1000 KC coin. How do you use the coin? Unfortunately, this happened to me once before, and no matter what I tried to do nothing worked so I could use the KC. I ended up losing it by trying to sell it in the W Shop. I know big mistake.

Thank You,
Sher
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Old 02-07-2009, 11:36 PM   #5
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Default Re: Help...Where do I report this problem?

View Post Originally Posted by Sher83
Help...KinCash

Yesterday I adopted a new pet (Koala). A present was loaded onto the dock, when I opened it I had won 1000 KC coin. How do you use the coin? Unfortunately, this happened to me once before, and no matter what I tried to do nothing worked so I could use the KC. I ended up losing it by trying to sell it in the W Shop. I know big mistake.

Thank You,
Sher
The only thing you can do with the 1000 KC coin is sell it back to the wShop for 1000 KC

Also, if you need help, it would be helpful if you posted a new thread. Don't worry, we were all new once
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