| 06-28-2008, 08:50 PM || #13 |
ishes for Webkinz
Join Date: Nov 2007
| | Re: Help...What happened!?
I have had everything I have ever had go wrong with my account fixed eventually. It seems to take the process about one month. You send the email, they send you one asking for more info, you reply, then they call you. The customer service reps have been very nice. Even when I adopted 3 lil pigs for potm and didn't get the prizes, and played e mail tag with Ganz, then eventually got a rep, who told me to only adopt one at a time from now on, and she was only allowed to restore one item per account (I was due 3), I was patient, and thanked her for the one she gave me. It seems to work out in the long run. Unfortunately, there are those who try to scam Ganz, and they are very wary about awarding items. Good luck.
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