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Old 01-01-2011, 04:29 PM   #1
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Default Answered: help with welcome back code

one of my brother's old accounts won't accept the code. it say's after i enter the password that the server is down. i tried other expired accounts but same thing. can anyone help me with this.
sasquatch3 is offline Male
Best Answer - Posted by kandeekane
Call Ganz and ask them. I have used welcome back codes twice on 2 different accounts and had no problems.

I think you need the original password that was being used at the time the account expired. After you have successfully logged it in then you can reset the password.





View Post Originally Posted by sasquatch3
what do you mean?
i reset the pass word and try to log on but i can't get on to log in the code
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Old 01-01-2011, 04:36 PM   #2
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Default Re: help with welcome back code

Do you have the screen that says about the welcome back code before you even log on?

http://www.webkinzinsider.com/forum/...k-code-670970/
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Old 01-01-2011, 04:43 PM   #3
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Default Re: help with welcome back code

what do you mean?
i reset the pass word and try to log on but i can't get on to log in the code
sasquatch3 is offline Male
Old 01-01-2011, 04:55 PM   #4
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Default Re: help with welcome back code

in that link, I have the picture of what your log in screen should look like if you are using the welcome back code.

Click the image to open in full size.
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Old 01-01-2011, 04:58 PM   #5
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Default Re: help with welcome back code

that doesn't pop up before that it say sorry there is a server error and please try again later. it lets me log into my active accounts
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Old 01-02-2011, 01:33 AM   #6
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Default Re: help with welcome back code

Call Ganz and ask them. I have used welcome back codes twice on 2 different accounts and had no problems.

I think you need the original password that was being used at the time the account expired. After you have successfully logged it in then you can reset the password.





View Post Originally Posted by sasquatch3
what do you mean?
i reset the pass word and try to log on but i can't get on to log in the code

Last edited by kandeekane; 01-02-2011 at 01:33 AM..
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Old 01-02-2011, 08:43 AM   #7
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Default Re: help with welcome back code

Sasquatch3, this is exactly right. You need to log in initially with the same password as you had before the account was expired. When you do that, the box that Cows4u will pop up. You will be able to click on the "welcome back code" button, and from that point, you will be able to enter the welcome back code in. I have done this once on an expired account. If you get to that point and your welcome back code does not work, let me know. I have a good code that I can not use. I did not realize you can only bring back an account once. I hope this helps.
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Old 01-02-2011, 08:57 AM   #8
jj8
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Default Re: help with welcome back code

Cows, is correct.
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