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Old 12-12-2008, 05:27 PM   #1
Lil Kinz
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Default Unanswered: Help webkinz keeps powering of my laptop

ok everytime i go onto webkinz my computer crashes .... everything powers down and i need to boot it back up again......please help ive tried everything including service for virus(none found) it is only when i vist webkinz and it bothers me because i spent so much money on this website and cannot use it


any help would be greatly appreciated!

---------- markie05101 added 1 Minutes and 9 Seconds later ----------

and is anyone else having this problem?

Last edited by markie05101; 12-12-2008 at 05:27 PM.. Reason: Automerged Doublepost
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Old 12-12-2008, 05:28 PM   #2
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Default Re: Help webkinz keeps powering of my laptop

Hey markie!

Many people have this problem :]

you can email Ganz or call customer support at 1-800-GANZ


hope it helps :]


rocky
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Old 12-12-2008, 05:28 PM   #3
minabug1216
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Default Re: Help webkinz keeps powering of my laptop

Never had that happen before. Hope you can solve your problem.
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Old 12-12-2008, 05:30 PM   #4
Lil Kinz
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Default Re: Help webkinz keeps powering of my laptop

ummm 1-800 ganz didnt work i dont think its enough numbers
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Old 12-12-2008, 05:31 PM   #5
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Default Re: Help webkinz keeps powering of my laptop

I have really no idea what would cause that.. Have you updated the adobe flash player? is it whenever you log in? or before you log in..
It is freezing? or actually shutting off the computer? I really don't know why it would cause the computer to shut down though..

---------- kellyschrvr added 0 Minutes and 24 Seconds later ----------

1800-WEBKINZ is the number

Last edited by kellyschrvr; 12-12-2008 at 05:31 PM.. Reason: Automerged Doublepost
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Old 12-12-2008, 05:32 PM   #6
Lil Kinz
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Default Re: Help webkinz keeps powering of my laptop

everytime i log in and yes updated adobe

---------- markie05101 added 0 Minutes and 33 Seconds later ----------

my computer completely shuts down

Last edited by markie05101; 12-12-2008 at 05:32 PM.. Reason: Automerged Doublepost
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Old 12-12-2008, 05:32 PM   #7
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Default Re: Help webkinz keeps powering of my laptop

Does it freeze up the browser? or actually shut off the computer... I'm guessing it just freezes it up so badly you have to shut down?

Have you tried clearing the cache?
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Old 12-12-2008, 05:34 PM   #8
Lil Kinz
markie05101 is an unknown quantity at this point

Default Re: Help webkinz keeps powering of my laptop

ok i log into webkinz get to be on for a min or two and the power goes out in the computer completely shutting down ...no freezing nothing just no power until i push power and re start up my computer
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Old 12-12-2008, 05:53 PM   #9
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Default Re: Help webkinz keeps powering of my laptop

If it is just shutting right off, I'm not sure what would be causing that... You better give them a call
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Old 12-13-2008, 08:30 AM   #10
Angeliqueb33
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Default Re: Help webkinz keeps powering of my laptop

Hello there. I have encountered browser freeze-ups, but not my computer actually shutting down on me. One thing you can check is that you have all of your computer updates. Go to "Windows Update" in your start menu, complete the scan from there, and then download the listed updates. I hope this helps you.
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