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Old 05-24-2007, 08:46 AM   #1
Webkinz :)
crazy4webkinz is an unknown quantity at this point

Angry Unanswered: Help! We can't get into our room!!

Maybe someone has experience with this. my daughter is having trouble accessing her room. She clicks the my room button and it gets loading characters and then just locks up. We wait and wait and then just have to log out, its been a few days now. Tried using the commens and suggestions link and no response. I also can't find a number to contact a tech support or anything like that. She's really upset and thinks that she will never be able to get in her rooms again. If you guys have any suggestions that would be great.

Thanks in advance,
Stephanie
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Old 05-24-2007, 08:56 AM   #2
omniandra
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Default Re: Help! We can't get into our room!!

Sorry I haven't had this happen to me. I would suggest (and I know lots of others suggest it as well) clearing your cache and other files, temporary files and such to see if that will help. If you have a different Pet, have you tried using other pets to get in?

let us know if (and how) you finally get in Good luck

omni
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Old 05-24-2007, 08:57 AM   #3
fireflyblue
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Default Re: Help! We can't get into our room!!

Do you have more than one animal on your account? If so, have you tried swapping animals?

I've had it lock up when I have something blocking one of the doorways (usually when I've just added a new room) and it chooses that doorway for the pet to come in. I don't know another way around that problem except jumping to another pet. I've never had it persist like that, though.

They can take up to a day to respond to an email, but this sounds like the sort of problem they will try to fix quickly. Go to the Webkinz page (the one where you click the login button, not webkinz world itself) and click Contact Us. There are all sorts of error options to choose from, and eventually they will get you to a complaint form. We've had some luck with that.
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Old 05-24-2007, 09:14 AM   #4
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crazy4webkinz is an unknown quantity at this point

Default Re: Help! We can't get into our room!!

Hi It us again, you guys are great answering back so quickly, we switched pets and it worked!!! Thanx points to both of you!!
-Stephanie
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