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Old 08-27-2008, 09:49 PM   #1
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Default Unanswered: Help w/ KinzPost

HEYYY. I currently have 3 presents in my Kinzpost that are unopened. One has 3 w-shop items, one has 3 exclusive items, and 1 has a PSF. BUT NONE OF THEM WILL OPEN! Nothing happens when I click my mail. What do I do?
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Old 08-27-2008, 09:50 PM   #2
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Default Re: Help w/ KinzPost

I would email GANZ...
ive never had that happen to me...
im sorry.
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Old 08-27-2008, 09:52 PM   #3
WatermelonGal14
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Default Re: Help w/ KinzPost

Nothing like this has ever happened to me before. I think you should try waiting a few days. Then if that doesn't work try contacting ganz either by phone or email!
Old 08-27-2008, 09:55 PM   #4
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Default Re: Help w/ KinzPost

It happened to me before. What I usually do is log out and log back in. Hope you fix it soon!
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Old 08-27-2008, 10:03 PM   #5
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californiax24 is the cats pajamas!californiax24 is the cats pajamas!californiax24 is the cats pajamas!californiax24 is the cats pajamas!californiax24 is the cats pajamas!californiax24 is the cats pajamas!

Default Re: Help w/ KinzPost

hmph i did log back in and nothing happneed=(
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Old 08-27-2008, 10:10 PM   #6
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Default Re: Help w/ KinzPost

Maybe you could log out, clear your cache, and then log back in and see if they'll open?
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Old 08-27-2008, 10:20 PM   #7
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Default Re: Help w/ KinzPost

I was going to suggest clearing your cache/cookies also. If that does not work, I would call or e-mail Ganz!
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Old 08-27-2008, 10:20 PM   #8
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Default Re: Help w/ KinzPost

how do u clear ur cache?
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Old 08-28-2008, 08:36 AM   #9
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Default Re: Help w/ KinzPost

WW has instructions on how to clear your cache ... go to http://customerservice.webkinz.com/u...technical.html and click on "How do I clear my cache?" It has instructions for a lot of different browsers. HTH!
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Old 08-28-2008, 10:19 AM   #10
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Default Re: Help w/ KinzPost

I've had that happen when WW is especially busy. Try waiting for it to slow down - it always opens later for us.
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