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Old 08-09-2008, 01:50 PM   #1
Dixiestorm
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Default Unanswered: HELP! VERY SERIOUS!!!!!!

Hello.

I adopted the POTM and did not get my bag... HELP!

Also, I can't get my underwater room!



Last edited by Webkinzgirl55; 08-09-2008 at 03:48 PM..
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Old 08-09-2008, 01:52 PM   #2
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Default Re: HELP! VERY SERIOUS!!!!!!

Try logging out and logging back in.
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Old 08-09-2008, 01:55 PM   #3
steelilacs
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Default Re: HELP! VERY SERIOUS!!!!!!

Try logging in and then back out, maybe its just a glitch. If that doesn't work try contacting GANZ, it's more likely you will get better assistance if you call them directly, but you can also email them. Im not to sure because it hasnt happened to me, but its mostly just a bad glitch. GANZ has been having alot of glitches these days..
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Old 08-09-2008, 01:55 PM   #4
monkey507
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Default Re: HELP! VERY SERIOUS!!!!!!

log out than log back in. If that doesn't work, call or e-mail Ganz.
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Old 08-09-2008, 01:56 PM   #5
Dixiestorm
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Default Re: HELP! VERY SERIOUS!!!!!!

I have emailed and I will call them.
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Old 08-09-2008, 01:58 PM   #6
Hollister1107
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Default Re: HELP! VERY SERIOUS!!!!!!

try going to your room
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Old 08-09-2008, 02:09 PM   #7
Dixiestorm
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Default Re: HELP! VERY SERIOUS!!!!!!

Which room.?
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Old 08-09-2008, 02:12 PM   #8
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Default Re: HELP! VERY SERIOUS!!!!!!

This happened to me once too.

VERY IMPORTANT: be sure to save your code tag if you have a problem. I had a problem when I adopted a POM during that month because I didn't get the extra exclusive. To email Ganz about this problem, I needed to enter the POM's adoption code. I didn't think there was any reason to save it once entered and I usually recycle them. I dug through the trash and found it (thank goodness).

Eventually I got a call back and spoke to a Ganz person and they were very nice. I explained what happened and they gave me two extra exclusives, a wish token, and a 1,000KC coin -- way more than I ever expected.

But this did all come with a warning, they will only fix things once on each account -- if this ever happens again, I'm out of luck (when I asked, he said they still fix stuck items and that kind of thing, just no more freebies). I assume this is so people don't abuse the system.

Anyway, save your code tag because without it, I'm not sure they would do anything. This took a while, but hang in there!!
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Old 08-09-2008, 02:12 PM   #9
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Default Re: HELP! VERY SERIOUS!!!!!!

Hi Webkinzgirl55!!

Sometimes when we adopt a pet the gift automatically goes into the storage part of the dock. When we "Get items from storage" it usually pops up as the first thing on the dock though. I hope that it is that simple to fix your problem, because I know that it is disappointing.

Good luck!
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Old 08-09-2008, 03:12 PM   #10
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Default Re: HELP! VERY SERIOUS!!!!!!

1. Log out and then log in again.

2. Go to a different room in your house.

3. Go somewhere else in WW and then go back to your room.

If this does not work contact ganz.


You may not be able to get an underwater room because you have not adopted an underwater animal. Did you adopt hte goldfish or manatee?
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