Rare times in local KT. Place your mouse over times and items for time conversions and info.
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Try logging in and then back out, maybe its just a glitch. If that doesn't work try contacting GANZ, it's more likely you will get better assistance if you call them directly, but you can also email them. Im not to sure because it hasnt happened to me, but its mostly just a bad glitch. GANZ has been having alot of glitches these days..
VERY IMPORTANT: be sure to save your code tag if you have a problem. I had a problem when I adopted a POM during that month because I didn't get the extra exclusive. To email Ganz about this problem, I needed to enter the POM's adoption code. I didn't think there was any reason to save it once entered and I usually recycle them. I dug through the trash and found it (thank goodness).
Eventually I got a call back and spoke to a Ganz person and they were very nice. I explained what happened and they gave me two extra exclusives, a wish token, and a 1,000KC coin -- way more than I ever expected.
But this did all come with a warning, they will only fix things once on each account -- if this ever happens again, I'm out of luck (when I asked, he said they still fix stuck items and that kind of thing, just no more freebies). I assume this is so people don't abuse the system.
Anyway, save your code tag because without it, I'm not sure they would do anything. This took a while, but hang in there!!
Sometimes when we adopt a pet the gift automatically goes into the storage part of the dock. When we "Get items from storage" it usually pops up as the first thing on the dock though. I hope that it is that simple to fix your problem, because I know that it is disappointing.
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