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Old 01-03-2008, 08:30 PM   #1
GoldGryphon!
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Default Unanswered: Help! Trouble only on my account!

Ok, so WW is finally up! My daughter and I both want to put on a WebKinz, me first since she went first with the POTM! I get all the way to the screen with the letters that you have to say for security or what ever and I tried to enter it, then it said can't do it something about the servers! So I was kicked off, ok I freaked! Tried to log on and got.....
Click the image to open in full size.

tried again and again, reboot computer, delete temp files etc! No luck, same thing! It shows the Pink Pony I was entering, but again...can't get on! But when we try to get on my daughters, no problem! Arrrrggg, first WW was off, now this! I really am going thru some serious withdrawal! Any comments or suggestions? Do I have to wait till tomorrow and see if it clears up after the 2:00am reset? Do you think I lost my adoption stuff.
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Old 01-03-2008, 08:52 PM   #2
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Default Re: Help! Trouble only on my account!

usually you will lose your adoption stuff if it logs you off after your already on, so dont worry to much. just wait a little and heckagan. if it wont work then contact Customer Support.
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Old 01-03-2008, 08:55 PM   #3
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Default Re: Help! Trouble only on my account!

You can call Ganz at 1-866-Webkinz in the morning if the account is still "frozen". Hopefully it will reset itself overnight during the down time. Good luck and let us know what happens.
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Old 01-03-2008, 10:05 PM   #4
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Default Re: Help! Trouble only on my account!

It may "seem" that it is only your account but read the letter from Ganz on the front page of Webkinzinsider. Lots of problems with adoptions. I'm surprised they haven't closed adoptions until they get it fixed. After reading about all the issues I'm holding mine until things settle down...fingers crossed.

If you deleted temp files and cookies and restarted and that's as far as you can get I'd say something is hung up for sure. Possibly it will clear after they run maintenance tonight.

Will it allow you to click the my pets button and change the pet? Probably not. Just trying to think of someway to get around it.
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Old 01-04-2008, 07:28 AM   #5
GoldGryphon!
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Default Re: Help! Trouble only on my account!

Well, thanks for everyone's advice. I did everything I could last night and nothing changed. This morning after the reset, I could get on.....lost all my adoption stuff !
I also can't get into my rooms! So, time to call Ganz! I am not logging my daughters on her account till it gets fixed!

---------- GoldGryphon added 7 Minutes and 54 Seconds later ----------

Do you think I can do my stuff, ie...job, daily events, play games? or should I wait till they fix it?

---------- GoldGryphon added 18 Minutes and 30 Seconds later ----------

Yoohoooo! Anyone awake yet? Gotta feed the horses anyways....but anyone know, should I stay off my account till it is fixed????

Last edited by GoldGryphon; 01-04-2008 at 07:28 AM.. Reason: Automerged Doublepost
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Old 01-04-2008, 08:09 AM   #6
allykat1234
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Default Re: Help! Trouble only on my account!

it was three o clock in the moring when u posted this
Old 01-04-2008, 08:19 AM   #7
GoldGryphon!
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Default Re: Help! Trouble only on my account!

View Post Originally Posted by allykat1234
it was three o clock in the moring when u posted this
Now I understand your pm! 3:00am your time! But it is 8:00am here! Different time zones!
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