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Old 06-19-2008, 10:19 PM   #1
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Default Unanswered: Help Secret Code for Striped Snake already used

I just got a striped snake today and the code was completely sealed. When I was inputing the secret code it said that the code has already been used. On the customer service website it says that there is no guarantee that a new code will be issued. It also asked for the type of pet and the striped snake is not even listed. Anyone else have this problem? What are the chances of a new code being issued? Does anyone know the number to Ganz that I could call about this? Help please!:snake:
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Old 06-19-2008, 10:22 PM   #2
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Default Re: Help Secret Code for Striped Snake already used

probably just a glitch, just in case, buy webkinz from somewhere else from now on
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Old 06-19-2008, 10:25 PM   #3
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Default Re: Help Secret Code for Striped Snake already used

sorry, idk.
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Old 06-19-2008, 10:31 PM   #4
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Default Re: Help Secret Code for Striped Snake already used

I had that happen once. (it was a webbie that had been returned to the store after Christmas when WW was down for two weeks).

If you contact Ganz they can help you out as long as you have the original tag (they will ask you for information on it). Contact them through support - it will take a day or two for them to get back to you. They can tell exactly when/where the code was used and deactivate the original acct - as long as you have proof that you have the code tag and that you bought it.
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Old 06-20-2008, 02:48 AM   #5
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Default Re: Help Secret Code for Striped Snake already used

Yeah, you have to call them. And you have to have the original tag and receipt from the store where you bought it. They should help you or they will tell you to take it back to the store. Good luck, it will take a couple of days.
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Old 06-20-2008, 03:06 AM   #6
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Default Re: Help Secret Code for Striped Snake already used

Hi there. Same thing happened to me and as Jarrah said you can call the mwith all the info... they will ask you when and where you purchased, in addition to other information from the tag and the tag on the pet itself, so make sure you keep everything until the issue is resolved.
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