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Old 07-04-2008, 09:42 AM   #1
Thanks WI. You rock!
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Default Unanswered: Help!! Room frozen

Does anyone know how long it takes for Ganz to fix a problem you've reported? My outdoor room has been frozen since Wed. because I tried to plant donut seeds. I can't get into it to take care of all of my veggies growing. I e-mailed their customer service but still nothing. Is there possibly a way I can fix it myself? I don't know a lot about computer stuff so I'm looking for some advice. THANKS
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Old 07-04-2008, 10:34 AM   #2
smrtiegurl101
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Default Re: Help!! Room frozen

you should call GANZ.
Old 07-04-2008, 10:35 AM   #3
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Default Re: Help!! Room frozen

did you use your internet tools to clear your cookies and temporary internet files and then reboot your computer? sometimes, but not always, that does help.

it's like the first step of troubleshooting.
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Old 07-04-2008, 11:00 AM   #4
Thanks WI. You rock!
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Default Re: Help!! Room frozen

Thanks I will try that. Ganz actually fixed my original problem a short while ago and so I tried to replant the donut seeds in a new outdoor space with nothing in it in case it happened again...and yes it did happen again. I will try your suggestions and see if it helps. I appreciate the assistance very much. As I am a Mom....I'm not that great with computer techy stuff
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Old 07-04-2008, 11:48 AM   #5
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Default Re: Help!! Room frozen

I hope everything works out and Ganz finds the problem and havge a way to fix it.
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