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Old 11-23-2008, 01:04 PM   #1
pj1sportsfan
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Default Unanswered: Help quick! place mat and table stuck!

ok, I am trying to rearrange my character theme room, and I have 1 chef gazpacho place seting on my quizzy's table. when I click on place setting, nothing happens, there is no edit menu that pops up. same thing happens if I click on table. please help me!
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Old 11-23-2008, 01:11 PM   #2
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Default Re: Help quick! place mat and table stuck!

Okay, did you click on edit first? If you did and it doesn't work, check your dock for the items. If they aren't in there go to
http://customerservice.webkinz.com/cs/us_en/ss.php
Ganz will get it unstuck!
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Old 11-23-2008, 01:15 PM   #3
bball020
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Default Re: Help quick! place mat and table stuck!

Go to the home screen click customer support,then to i have somehting stuck,then fill out the form and they will put it back into your dock ina matter of 48 hours.
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Old 11-23-2008, 01:17 PM   #4
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Default Re: Help quick! place mat and table stuck!

No, don't call Ganz or anything.
If it's on a table

Remove the table
go out of the room and go back in
put the table back
walk out and walk back in
Then it should be there!

If it's a Car or webkinz pet or something not on a table then you contact Ganz.
=)
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Old 11-23-2008, 01:19 PM   #5
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Default Re: Help quick! place mat and table stuck!

Yes, either do what they said (good job!) or you can try logging out, and then logging back in. This will give it time to re-set the servers and calm Webkinz World down.
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Old 11-23-2008, 01:19 PM   #6
pj1sportsfan
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Default Re: Help quick! place mat and table stuck!

ok, just to clarify, when I click edit, then click on the table or the place mat, nothing happens, to the table or place mat.
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Old 11-23-2008, 01:22 PM   #7
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Default Re: Help quick! place mat and table stuck!

Yes, that's why it's stuck. If you log out and log back in, and still nothing happens, then try and contact Ganz.
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Old 11-23-2008, 01:31 PM   #8
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Default Re: Help quick! place mat and table stuck!

That customer service link i posted earlier will contact ganz and they will get the items unstuck. Just do it twice!
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Old 11-23-2008, 01:50 PM   #9
pj1sportsfan
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Default Re: Help quick! place mat and table stuck!

thanx em! rep 4 u!
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Old 11-23-2008, 03:39 PM   #10
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Default Re: Help quick! place mat and table stuck!

OMG, I am so sorry! Logout, then log back in and then try moving the item. If that doesn't work, then you need to contact Ganz through this-http://customerservice.webkinz.com/cs/us_en/ss.php
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