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Can someone please help me or give me some advice? I can not get one of my account to open. I keep getting stuck on the green meadow screen and should I make it past there to the Newspaper screen I am stuck in Please Wait mode for a very long time. I contacted Ganz and have not gotten a reply yet. Any advice would be great.
First, I completely understand your problem. For the last few weeks, I have not been able to consistently get onto my account, no matter what I do. I have used IE, Firefox, cleaned my cache, tried different times of day - ANYTHING that I could think of!!
You are not the only one with the problem day, I was taking a look around the forum and it seems to be a general problem. You might want to take a look in the Somebody Help! forum, but look below the Guides section, there are a bunch of people that have other threads about the same thing...I just think you might get more help from other people that might have more ideas if you posted there.
I don't know how to have this moved to that section, you might want to check with a mod.
Sorry I'm not much more help than the suggestion - but seeing what everyone else is doing might help.
We have been having trouble with 2 out of 4 accounts. It takes 8 minutes to load from green screen to a newspaper page that says oops you can't play on webkinz, come back later. A third account comes and goes, and seems to be going more than coming lately. We too have ornaments on those three accounts, maybe that is something that is causing the problem. Although a friend that can access those accounts has trees and they have not had problems. The older accounts seem to be the ones with problems. We have tried everything, including having Ganz look into and we are still down. Those accounts were also having problems over a month ago, when we kept getting kicked off every 8 minutes. I don't know what to do. Any out there suggestions? We have tried firefox, cleaning files and cookies. Had the internet service check to see if it was running right. Unistalling Adobe Flash10 and then reinstalling it. Nothing at this point has helped. I am just hoping it is something on Ganz's end and that they get it fixed. We started having problems on a Thursday 2 weeks ago, maybe then did some updates that caused this, they seem to do lots of fixing on Thursday. HELP!!!!
If I were you, I would call Ganz directly. You can never really trust e-mails or anything. If you have someone on the phone with you while you are on the computer, maybe they could help you with your issue.
from all your explanation that is exactly what it is. A GANZ issue, not yours, unfortunately. If you have done ALL that you can to get one and you stilll can't then it is a server issue and you will have to wait until that server is functioning properly. Yes, you can have 8 accounts out of your home and they can all be on different servers.
You may have to wait until they do next maintenance and I can't hazard a guess...maybe Monday or Tuesday when the kids are back in school and the traffic dies down a bit. OR they may opt to wait until Tuesday the 6th...when the shop items will be done.
I've been having the same problem withone of my accounts. The one that I use most often, very slow, please wait all the time, green screen, freezing up. I've called, and emailed, and haven't heard back yet. I'm hoping they get it fixed soon.
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