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Old 05-25-2008, 02:32 PM   #1
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Default Unanswered: HELP!!! PLEASE!!! I can't get into my rooms!

I have tried to enter my rooms to go do gardens today and I can't. I have emptied out my cache. I can enter on 2 of my accounts and switch rooms on them. But on the other 6 accounts, I can't switch rooms. IT loads to the part of loading doors, then freezes. Then if I try to go to another section of Webkinz, it won't load that either. Even if I just came from there.
Any ideas?
Thank you!
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Old 05-25-2008, 03:07 PM   #2
susie10
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Default Re: HELP!!! PLEASE!!! I can't get into my rooms!

Wow, that's odd....it you have already cleared your cache, deleted stored files and deleted your cookies, I don't know what else to suggest. I would assume you are only opening one window at time and don't have all the accounts open at once? Sometimes you can also try entering from the customer Support section on the front page, or the trading card section. If none of that works, it's probably Ganz support next step.
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Old 05-25-2008, 03:19 PM   #3
LovePuppy101
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Default Re: HELP!!! PLEASE!!! I can't get into my rooms!

I would log off, then log back in, and see if the same thing happens. If the same things happen, I would contact Ganz.
Old 05-25-2008, 05:29 PM   #4
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Default Re: HELP!!! PLEASE!!! I can't get into my rooms!

I would call Ganz tomorrow. How many items do you have in your dock? I've heard this happening to people who have over 100 items in their dock. Or possibly your rooms are too full. A tech from Ganz should be able to help you if you call.
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Old 05-25-2008, 08:13 PM   #5
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Default Re: HELP!!! PLEASE!!! I can't get into my rooms!

Thank you to everyone. I have slowly been able to get into some of the rooms. I don't ususally keep more than 80-90 items in my dock. I try not to over stuff the rooms. I've heard of so many people losing things. But I will double check.

Thank you!
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