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Old 01-28-2008, 09:45 AM   #1
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Default Unanswered: Help, please! Constantly being logged out & other problems

I am at my wit's end, I don't know what to do. I haven't been able to log in at all beginning yesterday morning. What happens is this--I type in my username and password, I get the magic W and "loading" sign, the front page appears...then I get this message "Sorry, cannot connect to WKW, log back in later, you will now be logged out."

This is just the icing on the cake with the problems we've been having. We logged in on Saturday morning when we adopted our Lil' Kinz Polar Bear...but when we opened our second gift box there was nothing inside, it was totally empty. My daughter (my 5 year old daughter who I do Webkinz with) was so disappointed, as I was. I emailed Ganz right away but they haven't responded yet.

Then yesterday morning we logged in and adopted our Lil' Kinz Bulldog but right after we entered the secret code and those funky letters, we got that message I mentioned above and was forced to log out. From that point on, we haven't been able to log in at all. We'll get as far as the front page newspaper/initial screen, but that's it. I can see that the adoption of the Lil' Bull Dog went through and that we got our KC, but guess what--we didn't get any of our adoption gifts, none. No PSI, no exclusives, no gift boxes, nothing.

I am so disappointed--I was so anxious to get the Medieval Dresser (my daughter and I wanted 4!) and we want to get the Bed of the Pharoah today but now we missed our chance to get the dresser and now it looks like we won't be able to get the Bed of the Pharoah because I doubt Ganz will respond to us in time. I hope someone here can help us!

I've cleared our cache and we have the most up-to-date Flash Player...I don't know what else to do. The only thing I can think of is to find the Ganz CS 800 number (I think I've seen it somewhere on the Forum before?) and speak to them directly.

Thanks in advance to everyone who has any advice!
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Old 01-28-2008, 10:09 AM   #2
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Default Re: Help, please! Constantly being logged out & other problems

contact Ganz immediately
#: 1-866-WEBKINZ
email: support@webkinz.com

there might be glitch or something just be patient
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Old 01-28-2008, 10:13 AM   #3
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Default Re: Help, please! Constantly being logged out & other problems

you're not alone. It's the same for me at home and at my mother's, but not at work today.

I don't know if it is better because there aren't as many people there this weekend, or its a problem with servers somewhere. I'm disgusted by the fact that my daughter doesn't even want to try to play because of all of the logouts and connection problems and "please wait"s and the such.
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Old 01-28-2008, 10:40 AM   #4
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Default Re: Help, please! Constantly being logged out & other problems

View Post Originally Posted by ariel95a
contact Ganz immediately
#: 1-866-WEBKINZ
email: support@webkinz.com

there might be glitch or something just be patient
Thank you so much!

---------- shakespeare added 2 Minutes and 31 Seconds later ----------

View Post Originally Posted by carolinesmama
you're not alone. It's the same for me at home and at my mother's, but not at work today.

I don't know if it is better because there aren't as many people there this weekend, or its a problem with servers somewhere. I'm disgusted by the fact that my daughter doesn't even want to try to play because of all of the logouts and connection problems and "please wait"s and the such.
I know what you mean; my daughter keeps on asking me "Webkinz people fixing it?" when she's been asking to log on and I keep on telling her that we can't everytime I try .

Last edited by shakespeare; 01-28-2008 at 10:40 AM.. Reason: Automerged Doublepost
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Old 01-28-2008, 10:54 AM   #5
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Default Re: Help, please! Constantly being logged out & other problems

The problem you are experiencing is the same one that thousands of people experienced when they adopted new pets on Christmas Day. It took a long time for Ganz to clear the backlog of people who were unable to access their WW accounts. It sounds like the adoption glitch is back.

When you call Ganz, if you don't hear back right away, call them again. I think they triage their problems, and this one needs to be a top priority, especially since Feb 1 is coming up and they will be flooded with POTM (Cow) adoptions.
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Old 01-28-2008, 11:01 AM   #6
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Default Re: Help, please! Constantly being logged out & other problems

please check your pm.. I sent the number to you..
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Old 01-28-2008, 11:28 AM   #7
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Default Re: Help, please! Constantly being logged out & other problems

View Post Originally Posted by GreatDee
The problem you are experiencing is the same one that thousands of people experienced when they adopted new pets on Christmas Day. It took a long time for Ganz to clear the backlog of people who were unable to access their WW accounts. It sounds like the adoption glitch is back.

When you call Ganz, if you don't hear back right away, call them again. I think they triage their problems, and this one needs to be a top priority, especially since Feb 1 is coming up and they will be flooded with POTM (Cow) adoptions.
Thanks for the information; I didn't know ppl experiened the same thing on x-mas day.

---------- shakespeare added 0 Minutes and 26 Seconds later ----------

View Post Originally Posted by Tinker24BELL
please check your pm.. I sent the number to you..
Just checked my PM! Thanks!

Last edited by shakespeare; 01-28-2008 at 11:28 AM.. Reason: Automerged Doublepost
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Old 01-28-2008, 03:14 PM   #8
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Default Re: Help, please! Constantly being logged out & other problems

having the same problem. my guess is so many people are camped out waiting for snowflakes it can't keep up with demand. BIG surprise.
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Old 01-28-2008, 03:23 PM   #9
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Default Re: Help, please! Constantly being logged out & other problems

View Post Originally Posted by thecowgurl
having the same problem. my guess is so many people are camped out waiting for snowflakes it can't keep up with demand. BIG surprise.
Ah, didn't even think about the Winterfest aspect of all this!
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Old 01-28-2008, 05:45 PM   #10
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Default Re: Help, please! Constantly being logged out & other problems

I contacted Webkinz at support@webkinz.com and an actual person called me with an appology and a gift code for my trouble. They are very serious about working out this glitch and I am satisfied that they are really trying hard to make things work properly.

That being said, the weekend was full of log outs and "Please wait" notices not to mention 2 minute waits to get back on site. I just tried to be patient. Everything was working well today.
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