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Old 01-30-2010, 07:05 PM   #1
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Default Answered: Help please!

What do you do if you log in a webkinz, but it doesn't appear anywhere on your account? Today I logged in a new webkinz, but I can't find him anywhere!
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Best Answer - Posted by mathmom2
View Post Originally Posted by createadream
What do you do if you log in a webkinz, but it doesn't appear anywhere on your account? Today I logged in a new webkinz, but I can't find him anywhere!
Sometimes the system glitches. Sometimes you have to log out and log back in again before things show up. You could try to adopt the pet again. If you get the error message then you know you did indeed adopt it and you should carefully look through your pages of pets. If that doesn't work and you still can't find it, call the number provided in an earlier reply.

Hope it shows up! MM2
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Old 01-30-2010, 07:09 PM   #2
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Default Re: Help please!

Are you sure that you log the pet into this account??? If you are and it's not to be found then you need to call Ganz Monday morning their number is toll free

1-866-932-5469

I'm sure they will be able to help you. Make sure that you have the code when you call.
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Old 01-30-2010, 07:10 PM   #3
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Default Re: Help please!

I would wait a day. It should usually add it right away but not all the time. Also, make sure you've looked through all the pages of your pets, not just the first page. If you still don't see it, call Ganz and tell them. You'll probably need the code when you call.
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Old 01-30-2010, 07:58 PM   #4
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Default Re: Help please!

Are you sure the adoption went through? When you adopt a pet it becomes the current pet, so you should have been able to find it then. If you switched pets afterwards and logged off and back on, you need to look through all the pages of your pets to find it.
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Old 01-30-2010, 10:03 PM   #5
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Default Re: Help please!

Lately, when I have been adopting a pet, it has been showing up next to the FIRST pet I adopted, not at the end. It will show up in the "normal" order the next day, but until then, I have to scroll through all of my pets to see it. I hope this has what happened to you
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Old 01-30-2010, 10:47 PM   #6
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Default Re: Help please!

View Post Originally Posted by createadream
What do you do if you log in a webkinz, but it doesn't appear anywhere on your account? Today I logged in a new webkinz, but I can't find him anywhere!
Sometimes the system glitches. Sometimes you have to log out and log back in again before things show up. You could try to adopt the pet again. If you get the error message then you know you did indeed adopt it and you should carefully look through your pages of pets. If that doesn't work and you still can't find it, call the number provided in an earlier reply.

Hope it shows up! MM2
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Old 01-31-2010, 02:30 AM   #7
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Default Re: Help please!

Log off, clear your cache, and log back in. Take a look in your dock. Did you get the adoption gift when you adopted it? And does the pet show up in the listings of all your other pets, and is it's specific food available in the W-shop? If not, the adoption may not have gone through. You could try adopting it again. If those other things are present, but you still can't find the pet, you may have to call Ganz.
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Old 01-31-2010, 03:29 AM   #8
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Default Re: Help please!

This is the second thread I've read in two days on the same problem so it sounds like it may be a glitch. Everyone has given great advice (like ususal on WI
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Old 01-31-2010, 09:00 AM   #9
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Default Re: Help please!

That is weird. Try calling Ganz at 1-800-WEBKINZ or go to the newspaper and go to comments and suggestions.

I had that to on the thing where it shows all ur pets. I just adopted my blue google and he was all the way in the front of the book!
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Old 01-31-2010, 11:37 AM   #10
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Default Re: Help please!

Here are some suggestions for you.

1. Try and Re-Adopt the pet. Maybe it never adopted
2. Log out and log back in
3. Contact Ganz
4. Wait for a day or two
5. It may just be glitchy!


Hope this helped you
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