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Old 12-08-2009, 02:41 PM   #1
I have over 150
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Exclamation Answered: HeLp PlEaSe!!!!

OK, I just put on two feature codes from a Webkinz Penguin and Webkinz Cow ornament. It said how if this was my first feature code for the ornaments, I would get a free tree to customise and a virtual figure of my ornaments. Well, I looked in my dock and found nothing. No bag, box, tree, nothing. I even went to the code shop and the magical forest to see if it was somewhere there where I could get my items. But I don't see anything and I don't recall putting any feature codes from ornaments before on this account. Neither my tree or ornaments are there. What do I do? Am I missing something? Do I go to a specific place? I tried Ganz customer support, but obviously all they said for missing items was 'the only way this could happen is if someone knew your password and got on' or whatever. Does anyone either know what to do, what I am missing, or how to contact Ganz?

Thanks

-Daisy
daisyrockgirl is offline Female
Best Answer - Posted by COWS4YOU
Ganz Telephone: 1-866-WEBKINZ * 1-866-932-5469

phone call is the best way to go
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Old 12-08-2009, 02:45 PM   #2
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Default Re: HeLp PlEaSe!!!!

Did you try to log out and then back in? Your items will probably show uo then & it will be a tree.
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Old 12-08-2009, 02:50 PM   #3
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Default Re: HeLp PlEaSe!!!!

Here is a guide

http://www.webkinzinsider.com/forum/...2008-a-410557/

have you cleared cookies/cache?
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Old 12-08-2009, 03:15 PM   #4
I have over 150
Webkinz :)
 
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daisyrockgirl will become famous soon enough

Default Re: HeLp PlEaSe!!!!

OK guess I should have said I tried logging in and out again, but yes I did Well IDK if I've cleared my cache yet, I'll try thanks guys

Yeah still nothing... Do you know how I could contact Ganz? Like do they have a customer support e-mail or something?

LOL I like started all posts with OK

Last edited by daisyrockgirl; 12-08-2009 at 03:14 PM..
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Old 12-08-2009, 03:42 PM   #5
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Default Re: HeLp PlEaSe!!!!

Ganz Telephone: 1-866-WEBKINZ * 1-866-932-5469

phone call is the best way to go
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Old 12-08-2009, 04:52 PM   #6
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Default Re: HeLp PlEaSe!!!!

View Post Originally Posted by COWS4YOU
Here is a guide

http://www.webkinzinsider.com/forum/...2008-a-410557/

have you cleared cookies/cache?
View Post Originally Posted by COWS4YOU
Ganz Telephone: 1-866-WEBKINZ * 1-866-932-5469

phone call is the best way to go
COWS has answered this for you. Good luck!
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Old 12-08-2009, 05:29 PM   #7
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Default Re: HeLp PlEaSe!!!!

Use the number COWS gave, and call Ganz .
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Old 12-08-2009, 09:34 PM   #8
I have over 150
Webkinz :)
 
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daisyrockgirl will become famous soon enough

Default Re: HeLp PlEaSe!!!!

OK thanks guys I'll try calling Ganz
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