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Old 05-03-2009, 03:32 PM   #1
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Holly12 is an unknown quantity at this point

Exclamation Unanswered: Help, Please!

Hi, I'm having problems with a glitch on the Bright Ideas Lamp. I put two in my room, but I misplaced the second one. When I went to move it, I couldn't click on it. Try as I did I couldn't seem to move it anywhere. I tested to see if it was just that one lamp by buying another, and placing it in the middle of the room, on top of the Shaggy White Rug or whatever it's called. Sure enough, after I placed the lamp, I couldn't move it, OR the rug. I tried emailing Ganz, but they don't take emails anymore, and when I went to the Customer Support page, I couldn't remember what birthdate I put in when I started my account in '07 (I was always told to never put in real info like that. I know, I should've put in the right info anyways). So, if anyone can ask Ganz about this, or just tell me how to fix it, PLEASE DO!


Thanks,

-Holly12
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Old 05-03-2009, 03:35 PM   #2
Webkinz :)
 
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Hothunk64 will become famous soon enough

Default Re: Help, Please!

If i were you, i would just wait it out. it is a new theme and i am sure there are still some bugs. Maybe the nightly mateinence will fix it also, hope i helped!
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Old 05-03-2009, 03:38 PM   #3
 
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Default Re: Help, Please!

here is a great guide by momwhoplays. it explains how to unstick an item yourself.

http://www.webkinzinsider.com/forum/...-guide-380551/
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Old 05-03-2009, 03:41 PM   #4
hopee May 24 weekend
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Default Re: Help, Please!

Lol I was just about to post her guide great idea! If the guide doesn't work, you might have to call Ganz by telephone if you are under 18 you will have to get someone of age to call for you.
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Old 05-03-2009, 03:54 PM   #5
Slytherin for this
Webkinz :)
 
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Default Re: Help, Please!

A lot of people have been having trouble with that theme. I think someone already contacted Ganz but you could too. First try logging out than back in. Good luck!
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