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Old 08-11-2008, 07:12 AM   #1
scrubsfan94
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Default Unanswered: HELP PLEASE!!!!

all morning i have been trying to log into webkinz but every time i get to the "magic" w once you have logged in before it shows the home page my internet crashes. its only when i log in to. is anyone else having that problom. and its a mac so im using safari not internet explorer or firefox

---------- dancenfool06 added 21 Minutes and 56 Seconds later ----------

anyone??? help

Last edited by dancenfool06; 08-11-2008 at 07:12 AM.. Reason: Automerged Doublepost
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Old 08-11-2008, 07:17 AM   #2
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Default Re: HELP PLEASE!!!!

I'm not sure, have you cleared your cache and all? I don't have a mac, but I use Safari for Vista... I haven't had trouble..
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Old 08-11-2008, 07:20 AM   #3
gramma2az
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Default Re: HELP PLEASE!!!!

You could try the "back door" method.

At the very bottom the of log-in screen there is another login button(beside it it also says new member) in small blue letters. Try logging in from here or try the login button in Customer support.

I have more success using the back door way.

Bon chance!
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Old 08-11-2008, 07:23 AM   #4
call me lexi!!!!
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Default Re: HELP PLEASE!!!!

my computer crashes too. i have vista but when i go on webkinz it crashes. my mom is so mad i might not get to go on the computer anymore. but you should log in at the bottem of the page. hope this helps =)
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Old 08-11-2008, 08:47 AM   #5
wishingg on a starr
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Default Re: HELP PLEASE!!!!

Try clearing your history. That might help. Or it might just be slow, i get it a lot.
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Old 08-11-2008, 08:51 AM   #6
Tinkwebkinz916
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Default Re: HELP PLEASE!!!!

This has happened to me So many times. I tried rebooting the computer and that seems to work. If not, try waiting a few hours before logging in again. What happens is that webkinz gets very busy, so it gets harder for more and more people to log on. That's why it;s helpful to wait, so Ganz has some time to try to fix it. Hope this helps.
Old 08-11-2008, 08:54 AM   #7
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Default Re: HELP PLEASE!!!!

i'm sorry i cant help this has never happened to me
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Old 08-11-2008, 08:55 AM   #8
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Default Re: HELP PLEASE!!!!

Hm, ya, try the "back door".
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Old 08-11-2008, 09:02 AM   #9
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Default Re: HELP PLEASE!!!!

My mom is having that trouble with her computer too. It is also a mac, and she's using Fire Fox. How do we clear this?
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