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Old 07-11-2008, 08:02 AM   #1
Sidnee9
Webkinz :)
Sandheart is an unknown quantity at this point

Default Unanswered: Help Please!

My cousin only has two Webkinz and Striped Snake and the Yellow Lab. He logged on his Snake when he was visiting my family. He HATES Webkinz now because a few days ago he logged on to Webkinz World and his Snake was gone! The room the pet everything! Can someone tell me whats going on? I don't want him to hate Webkinz!


Please Help!

:snake:Sandheart
Sandheart is offline Female
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Old 07-11-2008, 08:05 AM   #2
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kellyschrvr will become famous soon enough

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Default Re: Help Please!

I think that is something that you would need to contact ganz about.. a whole missing pet??
Try calling them and leaving a voice mail, or have a parent if you are under 18.
kellyschrvr is offline Female
Old 07-11-2008, 08:05 AM   #3
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Default Re: Help Please!

I've had this happen to me befor, it is just a glitch. Your cousin needs to contact Ganz and let them help,
here is the info:
Telephone: 1-866-WEBKINZ * 1-866-932-5469

Make sure you're spelling Webkinz with a "Z" and not an "S". If you use a "7" at the end instead of a "9" you'll get an odd phone message about directory assistance.

eMail: support@webkinz.com
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Old 07-11-2008, 08:07 AM   #4
bellafirenze
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Default Re: Help Please!

He should contact ganz. If he saved his special code tag like he's supposed to, his parents can talk to a webkinz help desk person for him and they can get things straightened out. Good luck!!
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Old 07-11-2008, 08:12 AM   #5
Sidnee9
Webkinz :)
Sandheart is an unknown quantity at this point

Default Re: Help Please!

Thanks for the advise! I'll call him later and give him the number.
Sandheart is offline Female
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