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Old 05-27-2008, 04:17 PM   #1
Webkinz :)
megan9317 is an unknown quantity at this point

Exclamation Unanswered: HELP PLEASE!!!!

ok, so i posted this a long long time ago and never got help so i thought i would try once more.
ever since the addition of the stadium, i have not been able to access my house or the newspaper and i also can't play some of the games. I have cleared my internet, emailed ganz and i never got a response (its been a few months too.) I was hoping someone would please be able to help, i still havent been able to open my webkinz day gift or use the new themes because i cant get to my room to decorate. the only semi- good thing? i have 34000 KC because i have nothing to spend it on until i can actually get to my house. thanks for any help!
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Old 05-27-2008, 04:20 PM   #2
your momma's
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Default Re: HELP PLEASE!!!!

I'm not sure what to tell you .. maybe try calling the webkinz customer support number .. we called it a while back and we left a message and they replied the next day

The number is 1-866-WEBKINZ
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Old 05-27-2008, 04:20 PM   #3
mkpmlk/soccerpug023
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Default Re: HELP PLEASE!!!!

You should immediatly call ganz, it isn't fair that you are limited to what you can and can't do. Hope I help!
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Old 05-27-2008, 04:22 PM   #4
tree lover
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Default Re: HELP PLEASE!!!!

um...im not sure! that is sad! call webkinz i guess!
Old 05-27-2008, 04:25 PM   #5
Webkinz :)
megan9317 is an unknown quantity at this point

Default Re: HELP PLEASE!!!!

I dont know if this will work but i have attached a photo of what comes up after 5-10 minutes of loading. ( FYI the newspaper is just a blue screen )
Sorry if it doesnt work--
Attached Files
File Type: docFile Webkinz.doc (375.0 KB, 11 views)
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Old 05-27-2008, 04:36 PM   #6
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Default Re: HELP PLEASE!!!!

View Post Originally Posted by megan9317
I dont know if this will work but i have attached a photo of what comes up after 5-10 minutes of loading. ( FYI the newspaper is just a blue screen )
Sorry if it doesnt work--
when logging in, if you press enter or the log in button more than once, that usually happens. try not pressing it more than once.
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Old 05-28-2008, 06:21 AM   #7
Webkinz :)
megan9317 is an unknown quantity at this point

Default Re: HELP PLEASE!!!!

thanks but it didn't work
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Old 05-28-2008, 09:38 AM   #8
hopee May 24 weekend
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Default Re: HELP PLEASE!!!!

A few other things you can try while "patiently awaiting Ganz call back, is clear cookies, if you haven't already done so, try a different web browser. Many people say firefox works better with webkinz, doesn't for me but...worth a shot. Also is your browser up to date? It is also possible your computer is overloaded with info, (your memory I mean) if it is that could create problems as well.

Let us know how it all works out for you. Hopefully Ganz can get this resolved for you!!!!
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Old 05-28-2008, 11:55 AM   #9
wifan
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Default Re: HELP PLEASE!!!!

Call GANZ. And sometimes when you log in there is a blue screen, just click to go somewhere else and go back to the Newspaper and it will be alright.
Old 05-28-2008, 03:03 PM   #10
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Default Re: HELP PLEASE!!!!

Make sure that your dock is not overloaded, and that the room is not overloaded. If that does not work, please see this AMAZING guide on getting in contact with Ganz. I left a message like it said, and I did get a reply back. Good luck!

http://www.webkinzinsider.com/forum/...d-t234202.html
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