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Old 07-05-2009, 08:12 PM   #1
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Default Unanswered: Help with phone!

For some reason, every time i attempt to change my color zone, it does not allowed me. I get an error message saying "Could not log in. UserNameExists". why is this? i never had a problem before!
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Old 07-05-2009, 08:27 PM   #2
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Default Re: Help with phone!

Hmm that's strange. I have never experienced that problem before so I wouldn't know.
I would try clearing your cache and rebooting your internet browser and seeing if that works.
If the problem is still not solved, I would try to contact Ganz. I'm sure they will be able to help you solve the issue. Good luck!

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Old 07-05-2009, 08:30 PM   #3
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Default Re: Help with phone!

That happens to me. Just log out and back in and you should be fine. It is just a glitch.
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Old 07-05-2009, 09:24 PM   #4
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Default Re: Help with phone!

This has happened to me before.
What I did was logged out and logged back in.
If that doesnt work try restarting your computer.
I hope I helped!
Have a great day!

-iHappy
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Old 07-05-2009, 09:34 PM   #5
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Default Re: Help with phone!

This happened to me just a few hours ago. Like the others have said, it's as simple as logging out and logging back in. Sometimes the phone gets stuck in a loop - you'll see the button is green rather than red when you try clicking on it to come up. Honestly I think this is more common right now because of everyone doing the Doug trading.
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Old 07-05-2009, 11:59 PM   #6
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Default Re: Help with phone!

Yes, this is not unheard of, It has happened to me multiple times before. My best advice, if this keeps popping up ( and annoying you ) Is to simply log out, and log back in. This should solve any glitches/erros. If not..Then I don't know what else to suggest. But yes, log out and back in and hopefully it will be solved.
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Old 07-06-2009, 12:01 AM   #7
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Default Re: Help with phone!

I get that a lot - I usually just log out and log back in until it works. Clearing your cache/cookies/browsing history might work too
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Old 07-06-2009, 01:07 AM   #8
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Default Re: Help with phone!

I've had that before. Just log out of WW, then log back in. Hope I helped!!!
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Old 07-06-2009, 07:44 AM   #9
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Default Re: Help with phone!

That happens to me sometimes when I try to turn on my phone. I normally log out and in and then it works again.
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Old 07-06-2009, 10:21 AM   #10
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Default Re: Help with phone!

I've noticed that if I turn on the phone before I click on the clubhouse, I get that glitch a lot. If I just click on the clubhouse first and wait a minute or so, the phone comes on correctly. Otherwise, like everyone else said, log out and back. That's always worked for me.
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