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Old 12-25-2008, 04:09 AM   #1
pacifea
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Default Unanswered: HELP!! Pets stuck in a room i cant get to!!

I have three webkinz - a cow, purple monster, and grey wolf
I can only get to my room without it getting stuck with my cow.
I go to my room, but when I try to get to my garden it freezes (this has been happening for a week now). I looked for my other pets in every room but the garden, and THEY'RE NOT THERE! I dont know how to contact ganz about this, but there is nothing I can do.

HELP!!!

---------- Pacifea added 4 Minutes and 31 Seconds later ----------

somebody... please help me

---------- Pacifea added 0 Minutes and 41 Seconds later ----------

somebody... please help me

Last edited by Pacifea; 12-25-2008 at 04:09 AM.. Reason: Automerged Doublepost
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Old 12-25-2008, 04:41 AM   #2
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Default Re: HELP!! Pets stuck in a room i cant get to!!

Go to the WW Log-in page, (don't log in) go to Customer Support, click on "I have something stuck", then on "My Pet is stuck in the room", fill out all the info. They are very good about responding to the stuck items page, it will take a day or two.

When you fill in the name of the room, make sure that you don't leave any spaces or apostrophes. For example, if the room is called "Mary's Bedroom", write MarysBedroom.

Fill out one form for each stuck pet. Good luck!
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Old 12-25-2008, 08:45 AM   #3
emily44
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Default Re: HELP!! Pets stuck in a room i cant get to!!

View Post Originally Posted by Webberlily
Go to the WW Log-in page, (don't log in) go to Customer Support, click on "I have something stuck", then on "My Pet is stuck in the room", fill out all the info. They are very good about responding to the stuck items page, it will take a day or two.

When you fill in the name of the room, make sure that you don't leave any spaces or apostrophes. For example, if the room is called "Mary's Bedroom", write MarysBedroom.

Fill out one form for each stuck pet. Good luck!
And if that dosnt work, try calling Ganz
Old 12-25-2008, 08:59 AM   #4
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Default Re: HELP!! Pets stuck in a room i cant get to!!

Every time it freezes, try refreshing it, maybe it will unfreeze.
megan306795 is offline Female
Old 12-25-2008, 09:15 AM   #5
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Default Re: HELP!! Pets stuck in a room i cant get to!!

Have you tried going to my pets? If you haven't go there and select another pet.
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Old 12-25-2008, 09:41 AM   #6
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Default Re: HELP!! Pets stuck in a room i cant get to!!

You should go to customer service on the home page of webkinz and go to where it says I have something stuck and click on it it should look like this
Click the image to open in full size.
click on where it says my pet is stuck in the room and fill in the following on that page. Hope it helped!!!
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