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Old 11-13-2008, 09:36 PM   #11
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Default Re: Help - Pet of the Month Prize Bag Empty

I got an e-mail back from Ganz and they told me I had to call customer service. In the e-mail they gave me something like a ticket number to provide to them when I call in. Hopefully when I call tomorrow they will get it straightened out. It took me 3 days to get a response.
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Old 11-13-2008, 09:46 PM   #12
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Default Re: Help - Pet of the Month Prize Bag Empty

I emailed my problem in, and Ganz responded by emailing me back with a case number and a telephone number for me to call. I called--it took about 2-3 days to get a response, but they did return my call! We played phone tag for a couple of days, but once I talked to a rep in person, she immediately posted the Kinzcash, the food item, the POTM item, etc. to my account. She did it right then on the phone! She was extremely accommodating, and also took the information that I had not received my Halloween gift bag on the same Asian acct. She informed me that it should be in my acct with 5-9 working days.

Once I checked my account, all of the items were there just as she promised. This goes a long way in restoring my faith in Ganz; it seems as if they are making a concerted effort to resolve their issues.
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Old 11-19-2008, 10:16 AM   #13
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Question Re: Help - Pet of the Month Prize Bag Empty

How long does it generally take to get a 2nd email from Ganz? I received the 1st email saying that they had received my email, but since then - nothing. I have checked the dock many times and none of the items has been added. Thanks in advance for your help!
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Old 11-20-2008, 05:41 PM   #14
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Default Re: Help - Pet of the Month Prize Bag Empty

I registered my Hippo {pet of the month} today and did not receive the gift bag or kinzcash. Like others, I contacted Gantz through the contact link. I received the e-mail to telephone them and then got an automated answer. Hope they call me back tomorrow. Looks like this is happening to many. Not good!
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Old 11-20-2008, 05:44 PM   #15
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Default Re: Help - Pet of the Month Prize Bag Empty

The same thing happened to my little sister, her bag was empty too.
Ganz needs to really look into fixing this.
My sister was devastated! She's only 5. See what you've caused Ganz?!

Last edited by PrincessToeshoe; 11-20-2008 at 05:44 PM.. Reason: LOL
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