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Old 11-05-2008, 10:23 PM   #1
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Question Unanswered: help potm!!!!!!

Last month m potm pug never loaded properly and I received a bag with $o kinz cash for my bonus. I called Ganz and they eventually called back, put a snow machine in my dock and said this is a one time deal. Well this month the same thing happened to my hippo. Now what ndo I do? It isn't my fault and not my computor. I feel like Ganz is not the same as the one I use to know. I have 3 sites because they say not to put too many on one site. I now have105 kinz. This is quite an investment to have so many problems.What should I do? I am an honest adult and I'm not trying to cheat. Help.???
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Old 11-05-2008, 10:29 PM   #2
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Default Re: help potm!!!!!!

You should still contact them, citing the fact that there are MANY MANY users (you can mention WI, they know about the site) that have had problems with the hippos.
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Old 11-05-2008, 10:42 PM   #3
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Default Re: help potm!!!!!!

Yes you should definitley call Ganz and they should give you something. I mean really isn't YOUR fault! It's the graphics or something. I wouldn't stomp on them but I mean ask politely and stuff. We all know you not trying to cheat. Ganz slips up quite a bit nowadays!
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Old 11-05-2008, 11:26 PM   #4
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Default Re: help potm!!!!!!

This has happened to my daughter the last two months. she adopted the last two pets and when she did, she got a pop up with a $bag that said 0 and nothing else in the popup. i logged out and went back to the room that the pet was in. the potm adoption stuff popped back up and and was awarded correctly the second time. i think one time i had to log out once more but eventually she got her stuff. hope this helps. if not, i would definately contact ganz again.
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Old 11-06-2008, 12:52 AM   #5
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Default Re: help potm!!!!!!

For sure call or email, this is the 2nd month in a row its happened and they fix it, its not a one time deal. THey have a glitch and can't figure it out so they fix the problem for countless people every month.
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Old 11-06-2008, 01:14 AM   #6
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Default Re: help potm!!!!!!

View Post Originally Posted by susanbeth
Last month m potm pug never loaded properly and I received a bag with $o kinz cash for my bonus. I called Ganz and they eventually called back, put a snow machine in my dock and said this is a one time deal. Well this month the same thing happened to my hippo. Now what ndo I do? It isn't my fault and not my computor. I feel like Ganz is not the same as the one I use to know. I have 3 sites because they say not to put too many on one site. I now have105 kinz. This is quite an investment to have so many problems.What should I do? I am an honest adult and I'm not trying to cheat. Help.???
There are many other members here who are having the exact same problem. I do not thing Ganz would think you were cheating, either. I'd try to give them a call again. I bet they will help you out again with this. If you could leave an update, that would be great! Good luck in getting your POTM items! I hope you receive them soon
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Old 11-06-2008, 01:27 AM   #7
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Default Re: help potm!!!!!!

I am so sorry to hear. I understand, I would feel like they wouldn't believe me the second time in a row. We got our daughters their first Webkinz for Christmas last year, and had a hard time trying to adopt them for a few days due to Webkinz being so busy from Christmas. One of the girls ended up never receiving her adoption gift, but I could never pin down a phone number with a live person! Trying to contact from Webkinz World by message is a joke, too. You have a lot of Webkinz I would definitely call. Where do we find the phone number? Good luck and let us know what happens!
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