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Old 03-17-2008, 01:28 AM   #1
jmt1202
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Default Unanswered: Help with objects floating in room glitch

I was wondering if anyone could give me some input on this: I have a couple of obects that were siting on a trophy pedistal. Now they are just floating in the air and I can't click on them to edit or remove them. They have been this way for a few weeks now. Is this just a glitch that will be fixed eventually, or do I need to try to contact Ganz. If I do need to contact Ganz, what's the best way to do that? Thank you for your help.
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Old 03-17-2008, 06:12 AM   #2
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Default Re: Help with objects floating in room glitch

Its a glitch. If you:
1. Go to the webkinz Homepage
2.Click the Customer Support Button
3. Click the "I have something stuck in my room" button
4. Fill out the form

Hope you get your room back to normal
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Old 03-17-2008, 06:25 AM   #3
MotherKinz
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Default Re: Help with objects floating in room glitch

Do exactly what michaelbug said and you will be fine. Good luck!
Old 03-17-2008, 10:55 AM   #4
 
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Default Re: Help with objects floating in room glitch

I completely agree with michaelabug. I had some items stuck in my room just as you are describing. It took about 2 weeks after I wrote to them but the items were ifxed and returned to my dock.

Good Luck!
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Old 03-17-2008, 11:00 AM   #5
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Arrow Re: Help with objects floating in room glitch

Contacting Ganz about stuck objects is fine, but they are very busy and the problem can usually be fixed this way.

Drop a new object into the room and right next to the stuck object. Turn it a few times. Then exit the room and come back in.

Often the stuck object will have been reset back to it's correct location. If that did not work, rotate the new object again. Then log out and log back in and return to the room. Again, this often will reset the stuck object.

This was told to me by a Webkinz Tech Support person on the phone recently. I have used it several times and it has always worked.

.
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Old 03-17-2008, 06:04 PM   #6
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Default Re: Help with objects floating in room glitch

Thanks every one for all the help, Bert's help didn't work for me, but I did try it a couple of times, so hopefully Ganz can have the problem fixed in a few weeks. Thanks anyway Bert.
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Old 03-17-2008, 06:11 PM   #7
 
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Default Re: Help with objects floating in room glitch

just contact them and say what is wrong and ask if they can fix it
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Old 03-18-2008, 01:08 AM   #8
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Default Re: Help with objects floating in room glitch

Ive had pets floating in every room in funny spots.It was kinda fun to see where the panda was going to be floating in each room, but thank god it corrected it self. It even was sleeping with other pets.
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Old 03-19-2008, 12:32 AM   #9
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Default Re: Help with objects floating in room glitch

For all of you who have sent me info on how to handle this glitch, I thank you. Bert's recomendation didn't work for me, as I mentioned before. Ganz has promptly helped me with this problem after I contacted them from the suggestion made by michaelabug. I have to say that I really had a positive experience with Ganz. I thought it would take weeks before they even got a chance to look at my request, but it only took a day.

Thanks again, for all of your suggestions.
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Old 03-19-2008, 04:57 PM   #10
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Default Re: Help with objects floating in room glitch

When my items get stuck (often), I move the object under it and place it somewhere else in the room. Then I return it to where it was (on top of the item that was on it). Then I go to another room. Then go back to the original room and 99% of the time your object will be fixed.

I do recommend that after you have fixed it, move the trophy pedestal to another spot in the room and replace the object on it. For some reason, leaving it in the same spot can result in the object getting stuck periodically.

Good luck
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