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Old 09-22-2008, 12:59 PM   #1
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Default Unanswered: HELP!! NO PET OF MONTH ITEM or WISH TOKEN!!!

Will someone please help me??!!! I bought the full size Webkinz bull frog and when I logged it on webkinz world I didn't get a pet of a month item or a wish token... When I opened the gift box it said that I got 0 kinz cash and then it had a lot of blank spots next it where the pet of the month item and wish token should be... I logged out of webkinz world to see if I had the items, but, I didn't. I looked every where for them but they weren't there! AHHHHH! I am so MAD!!! I WANT MY THINGS!!!! Will someone please help me figure out this problem!
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Old 09-22-2008, 01:00 PM   #2
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Default Re: HELP!! NO PET OF MONTH ITEM or WISH TOKEN!!!

You will have to contact Ganz about this one. They will have to fix it for you.
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Old 09-22-2008, 01:05 PM   #3
Yea I am .....
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Default Re: HELP!! NO PET OF MONTH ITEM or WISH TOKEN!!!

Call Ganz or send them an email.
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Old 09-22-2008, 01:07 PM   #4
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Default Re: HELP!! NO PET OF MONTH ITEM or WISH TOKEN!!!

Thanks! I did contact them 2 day ago but they didn't reply to me yet...

---------- katiepotatie added 1 Minutes and 59 Seconds later ----------

Do you know their phone number? I already e-mailed them... But thet didn't get back to me... THANKS!

Last edited by katiepotatie; 09-22-2008 at 01:07 PM.. Reason: Automerged Doublepost
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Old 09-22-2008, 02:08 PM   #5
is smitchellicious
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Default Re: HELP!! NO PET OF MONTH ITEM or WISH TOKEN!!!

866/web-kinz but you must be over 18 to call. You can have a parent call if you are under 18.
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Old 09-22-2008, 02:10 PM   #6
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Default Re: HELP!! NO PET OF MONTH ITEM or WISH TOKEN!!!

That's a bummer. I've heard of some people that tried logging off and back on again several times....and switching rooms several times before the gift would show up. You could give that a try.

Either way, good luck.

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Old 09-22-2008, 02:14 PM   #7
OO HOO!! Newly
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Default Re: HELP!! NO PET OF MONTH ITEM or WISH TOKEN!!!

That happened to me, too. But I called Ganz, and they replaced everything for me ... a wish token, a snow machine ...

But they said they could only do that ONCE. I HOPE they are helpful to you!! They seem REALLY busy right now, so try to be patient if you have to leave a message on the phone. I've called them three times already and had to leave a message each time.

Hope you get JUST the POTM item you want!!
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Old 09-22-2008, 02:17 PM   #8
hereDoIPutAllThe
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Default Re: HELP!! NO PET OF MONTH ITEM or WISH TOKEN!!!

Make sure your dock is not showing "Get Items from Storage". I have often had right after an adoption, the gift boxes are not there but in storage.

Other than that it's a call to Ganz Customer Support.

Cheers!

Last edited by dadof3; 10-12-2008 at 10:57 PM..
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Old 09-22-2008, 03:07 PM   #9
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Default Re: HELP!! NO PET OF MONTH ITEM or WISH TOKEN!!!

View Post Originally Posted by dadof3
Make sure your dock is not showing "Get Items from Storage". I have often had right after an adoption, the gift boxes are not there but in storage.

Other than that it's a call to Ganz Customer Support.

Cheers!
ZThis is exactly what I was going to say.She's right;check your dock.
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