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Old 12-06-2008, 07:41 PM   #1
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TheKinzFamily is an unknown quantity at this point

Angry Unanswered: HELP! No POTM & Exclusive Bed Disappeared!

OK! I am getting seriously frustrated here! First, my DS and DH registered their Polar Bears on Tuesday. Neither of them got their POTM loot bag. I called Ganz and have been playing phone tag with them ever since. Then yesterday, my DD logged on and found that she was missing the exclusive bed she had gotten. She adopted the Seahorse and got a bed box. She picked the Stardust Dreams Bed and put in into a room. I was with her when she did this. So I know she got that bed and put it in a room. When she logged in today, it was gone. I personally went thru every room she has, and it is truly gone. It is not in her dock, nor does she have another bed box in her dock. Has this happened to anyone else? Any suggestions? She is obviously upset and I am at a loss. I do not know what to do!

Any suggestions would be greatly appreciated!!!

~Debra! (mom25kids)
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Old 12-06-2008, 07:48 PM   #2
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Default Re: HELP! No POTM & Exclusive Bed Disappeared!

For the POTM problem, your best advice will be found in the stickered thread on that subject, just above where you posted. "Suggestions for the POTM loot bag help me threads" by mathmom2. She is the expert. You can post your problem in her thread if you are still having problems after reading her advice. Here's the link:

I would think that the disappearing super bed is a separate problem. Have you logged out and back in since the disappearance? Sometimes that's all it takes to make it reappear. Do post an update!

Last edited by Webberlily; 12-06-2008 at 07:52 PM.. Reason: spelling
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Old 12-06-2008, 08:51 PM   #3
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TheKinzFamily is an unknown quantity at this point

Default Re: HELP! No POTM & Exclusive Bed Disappeared!

THANK YOU so very much Webberlily!!! Logged out, logged back in, and returned to the room and their it was!!! Thank you so very much! My daughter is SOOOO HAPPY!

Debra (mom25kids and cheerhappy too!)
TheKinzFamily is offline Female
Old 12-06-2008, 09:01 PM   #4
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Default Re: HELP! No POTM & Exclusive Bed Disappeared!

I'm so glad that I could help, Debra! Disappearing items can be upsetting, and are a common problem. Sometimes all or most of the items in a room go missing, and people panic that they have been hacked! But it's just incomplete uploading.

Good luck with your POTM problem!
Webberlily is offline Female

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