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Old 08-19-2008, 09:00 AM   #1
Dranorth
Lil Kinz
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Angry Unanswered: Help needed.

Ok, I have this golf cart that I have my beagle drive around in. One day, I go to my room and my beagle pops into the middle of the room and waves to me like it does whenever I first log on. I go to put him in the golf cart, only to find that......the golf cart is stuck in the doorway!! So if I try to click on the golf cart to put my pet into it, it just sends me to the next room. I have tried switching to the "edit room" and drag it out, but that didn't work, going to a different room and coming back didn't work, and neither did relogging So has this happened to anyone else and if so, how did you fix it? Thanks.
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Old 08-19-2008, 09:03 AM   #2
doodlerat56
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Default Re: Help needed.

Sorry, but that has never happened to me. Sorry.
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Old 08-19-2008, 09:04 AM   #3
i'm extra specially
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Default Re: Help needed.

you have to wait 48 hours and see if it gets unstuck during maintenance, if it doesn't happen by then , go to the customer service part on the log in page of ganz and there's a section for stuck vehicles and fill out the form.
we curretly have a UFO stuck in a doorway.
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Old 08-19-2008, 09:05 AM   #4
Leah Clearwater. ;]
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Default Re: Help needed.

I believe there is something that unsticks vehicles from the doorways during nightly matinence. If it's still there tomorrow, I would fill out the stuck item form on webkinz.com.
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Old 08-19-2008, 09:06 AM   #5
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Default Re: Help needed.

Thats Strange... have you informed someone about this?
I think its most likely a glitch that will not be solved but....
When you get taken to the next room..does the cart get taken too??
If it does then surely you could then go into edit mode and try and move it then???
hope this helped you in some way?
Emma x
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Old 08-19-2008, 09:06 AM   #6
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Default Re: Help needed.

It took me awhile to figure this out. But what I do is go back through the door where the vehicle is stuck. Then come back through the same door you just came through. You will then see your pet and the vehicle but the pet will not be in the vehicle. So you then log off then log back in and when you go to your room your pet should then drive the vehicle in the room.
good Luck! It works for me.
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Old 08-19-2008, 09:07 AM   #7
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Default Re: Help needed.

I have had that same thing happen. You can report by going to Customer Service on the main screen (not the login screen, the first one you come to when you type www.webkinz.com) and clicking on "I have something stuck" It will bring you to a form you can fill out and tell them what the item is and where it is stuck. However, they also told me that they have some sort of program that clears stuck vehicles every night when they do system maintenance and not to fill out the report form unless the vehicle is stuck for more than 48 hours. Hope this helps.
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Old 08-19-2008, 09:09 AM   #8
koala7498
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Default Re: Help needed.

Yeah!!!!!!!!!!!!!!
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Old 08-19-2008, 09:15 AM   #9
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Default Re: Help needed.

Yes, this has happened to me before. Go to Webkinz home page, then click on "Customer Support". "Then click on I have something stuck!" and fill out the form. Here's the direct link: http://customerservice.webkinz.com/cs/us_en/ss.php . Let me know if that helps!
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Old 08-19-2008, 09:16 AM   #10
Dranorth
Lil Kinz
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Default Re: Help needed.

Suzette's advice worked! Thank you so much! And thanks to everyone else for your advice as I was also wondering where the real Customer Service was. Thanks again!
Dranorth is offline Male
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