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Old 04-08-2010, 09:57 PM   #1
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Angry Answered: HELP! My Topaz Terrier's Sink is not working! :(

Whenever I click it it freezes up I just got her today, and this makes me very sad(and mad My mom paid money for this!), has anyone else had this problem?

Last edited by MyPersian; 04-08-2010 at 09:59 PM..
MyPersian is offline Female
Best Answer - Posted by lilhorselover
Awe, that really stinks! Maybe you could try these:

Using it with a different pet
Restarting your computer
Clearching your Cache (guide on how to do this at top of this section)
Call GANZ
Just wait it out.

I hope it starts working for you!
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Old 04-08-2010, 10:00 PM   #2
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Default Re: HELP! My Topaz Terrier's Sink is not working! :(

Aw man! That bites. Maybe try switching pets and using it? Or clearing you cache? If it doesn't work then call Ganz. They should be able to fix it or tell you whats wrong.
Hope I helped!
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Old 04-08-2010, 10:02 PM   #3
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Default Re: HELP! My Topaz Terrier's Sink is not working! :(

I'd try to clear your cache or log out and back in. If those don't work restart your computer and wait 20 minutes!
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Old 04-08-2010, 10:13 PM   #4
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Default Re: HELP! My Topaz Terrier's Sink is not working! :(

Hello MyPersian,

It's never fun to spend money and then not be able to enjoy what you bought. I completely understand your frustration.

My daughter had a similar thing happen with her swan when she first adopted it. Her swan would freeze when she brought it to the clubhouse. She stopped playing with the swan for a while and the next time she played with it, which was about a month or so later, the swan moved fine. This all happened despite the fact that we always clear the cache frequently.

I wonder if maybe Ganz doesn't have the programming right for some of the pets. My tinker pup still loses his clothes when he sleeps, sits, and sometimes if he dances, he's not wearing his clothes anymore when he's finished.

I really hope you get your pet moving again. Like I said, my daughter's swan just started moving properly without any explanation. Hopefully the same will happen with your pet.
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Old 04-08-2010, 10:16 PM   #5
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Default Re: HELP! My Topaz Terrier's Sink is not working! :(

I'm so very sorry. Have you contacted GANZ? I don't know what else to tell you..
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Old 04-08-2010, 10:51 PM   #6
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Default Re: HELP! My Topaz Terrier's Sink is not working! :(

I would try clearing the cache or try again tomorrow.
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Old 04-08-2010, 11:05 PM   #7
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Default Re: HELP! My Topaz Terrier's Sink is not working! :(

I just tried using my TT sink for the first time. (I've had it since it was first released). The loading bar appears, followed by a screen freeze which requires logging out.

This is not something clearing a cache can fix. This is a Ganz problem.
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Old 04-09-2010, 05:00 AM   #8
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Default Re: HELP! My Topaz Terrier's Sink is not working! :(

When I first got my Topaz Terrier the sink wouldn't work either but now it is working fine. I guess just give it some time or take it out of your room and then log out and put it back in or switch pets. Hope this helps!
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Old 04-09-2010, 08:43 AM   #9
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Default Re: HELP! My Topaz Terrier's Sink is not working! :(

Awe, that really stinks! Maybe you could try these:

Using it with a different pet
Restarting your computer
Clearching your Cache (guide on how to do this at top of this section)
Call GANZ
Just wait it out.

I hope it starts working for you!
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Old 04-09-2010, 05:58 PM   #10
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Default Re: HELP! My Topaz Terrier's Sink is not working! :(

I would say to
Clear Cache
Logging of/Log in
Different pet
Call Ganz
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