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Old 12-09-2009, 05:50 PM   #11
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Default Re: Help my shudders are gone!

They're shuTTers. With T's, not D's. And you should listen to everyone else. I would immediately call Ganz.
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Old 12-10-2009, 07:46 AM   #12
e all fall down
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Default Re: Help my shudders are gone!

Call GANZ, like somebody said. they can track down when and which items were mailed to who.

Next, check your pet. I know you did this already, but the same thing happened to me. Click on the different outfit types (Casual, Sleepwear, etc.) Sometimes things are hidden in there.

Hope i helped and i hope you get those shutter shades back!
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Old 12-10-2009, 09:07 AM   #13
ell, Hello
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Default Re: Help my shudders are gone!

View Post Originally Posted by b1uski3sxox
Don't worry, I've been through the same thing before, only with other clothing items. What I do is:

-Backtrack. You may have put the Shutter Shades on another pet- look through the "Casual, Fancy, Sleepwear, Sporty, Swimwear", etc., on each pet you suspect. If you're Deluxe, look under "Deluxe Casual, Deluxe Fancy", etc.

-Check the storage containers. If you have a clothing storage room (like I do), look through every container- you may have placed the Shutter Shades there for safekeeping.

-Check your dock over three times. Clicking fast often makes you miss stuff. Check very carefully. They may have had a glitch and put the Shutter Shades under "Items" instead of "Clothes", or something like that. If they have, then you can also...

-Call Ganz if all else fails. Try calling the Customer Support number on Webkinz, they will probably be able to hel

-Change your password. Yes, again Just to be safe. Make sure it has combinations of numbers, letters, lowercase, and UPPERCASE letters.

I hope you find where your Shutter Shades went!!!
EXCELLENT ADVICE!!!
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Old 12-10-2009, 12:26 PM   #14
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Default Re: Help my shudders are gone!

There's another trick I learned here on WI, but you need to use My Page for it, which is down right now. If it's back before you find your shades, here's what you can do. Some of the pages allow you to set up "Item Widgets", that is, you can show off your items in a specific category. So you would select a category for clothing, which will then show all your clothing items on your account. If it's still on your account, it should show up. Unfortunately it won't tell you where it is, but you can verify if it's still there.

Another possibility is to fill out the "I've got something stuck" report, and fill it in as if the item was stuck, not missing. Sometimes things become invisible on WW, and if that is the case, you should get it back in your dock in a few days.

I hope you find them soon.
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Old 12-10-2009, 09:06 PM   #15
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Default Re: Help my shudders are gone!

some people i know some took them i do not know how they got the peass word since i do not EVER remember giving them it so i took them off my friend list and like i said before i changed my password and didn't tell ANYONE!! atleast they sent it back and along withe my alvin and the chipmunks glasses and a 40% of coupon and a signature wardrobe, but thanks for everyones awnsers as if they were really gone i would have tried them.
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