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Old 08-14-2011, 10:48 AM   #1
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Angry Answered: Help! My Secret Code Is Used and I Didn't Use It

I bought a webkinz Gopher maybe a week ago and tried to put the code on. I said it was used so I contacted webinz service by email saying the thing about ccount issues on their special website. They said it was not a real code. I didn't look touched when i got the code! Help! Thanks alot
googles2000 is offline Female
Best Answer - Posted by doggoneit
Try entering it again and double-checking it. It may be that someone was just typing randomly and they got a pet.
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Old 08-14-2011, 10:50 AM   #2
turtletortoise
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Default Re: Help! My Secret Code Is Used and I Didn't Use It

Did you make sure that it was typed with the right capitol letters and make sure o wasn't 0 they have tricked me before.
spotted turtle is offline Male
Old 08-14-2011, 10:50 AM   #3
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Default Re: Help! My Secret Code Is Used and I Didn't Use It

Try entering it again and double-checking it. It may be that someone was just typing randomly and they got a pet.
doggoneit is offline Female
Old 08-14-2011, 10:52 AM   #4
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Default Re: Help! My Secret Code Is Used and I Didn't Use It

Guys thanks for your suggestions! I'll try and get back to you
googles2000 is offline Female
Old 08-14-2011, 04:21 PM   #5
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Red face Help! My Secret Code Is "Used" and I Didn't Use It

HI AGAIN. I GOT A GROUNDHOG FROM WEBKINZ A WEEK AGO AND TRIED TO ADOPT IT BUT, IT SAYS IT WAS USED. IT DIDN'T LOOK TAMPERED WITH SO I WENT TO CONSUMER HELP AND DID ALL THAT BUT THEN IT SAID

Hello,

Thank you for your question. It appears that the information provided to us does not match our records.

Please call so that we can further assist you with your issue. If you are living in North America we will need you to call 1-866-932-5469, Monday to Friday, between 9am and 6pm Eastern Standard Time and provide more information. Please have your account information and secret code handy for account verification.

Please note that we can only speak to adults over the age of 18.

Thank you,

Webkinz Consumer Support


MY PARENTS DON"T ENCOURAGE WEBKINZ MUCH AND CERTAINLY WOULDN'T CALL. PLEASE HELP! I DON'T UNDERSTAND AND NO, THE CODE DOESN'T HAVE ANY 0'S OR O'S
PLEASE HELP ME!
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Old 08-14-2011, 04:28 PM   #6
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Default Re: Help! My Secret Code Is "Used" and I Didn't Use It

I honestly don't know what else for you to do other than contacting GANZ through email or phone. Sorry that has happened to you though!
GSGO is offline Female
Old 08-14-2011, 04:32 PM   #7
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Default Re: Help! My Secret Code Is "Used" and I Didn't Use It

Thanks GSGO but, i don't what to do
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Old 08-14-2011, 05:06 PM   #8
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Default Re: Help! My Secret Code Is "Used" and I Didn't Use It

I know you said your parents don't encourage Webkinz, but if you talk to them, maybe they might call. You could, I don't know, promise to clean your room for a month without complaining or something like that. I'm sorry to hear about that.
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Old 08-14-2011, 05:13 PM   #9
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Default Re: Help! My Secret Code Is "Used" and I Didn't Use It

Well the code was used so they can't get you a new code.
I would try to call Ganz.
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Old 08-14-2011, 05:28 PM   #10
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Default Re: Help! My Secret Code Is "Used" and I Didn't Use It

Hmm, I would contact Ganz.
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